Service Operations Lead — Plumbing & HVAC

Summers Plumbing Heating & Cooling; Valparaiso (IN); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

401(k) with company match

Disability insurance

Employee ownership through ESOP

Job summary

Summers Plumbing Heating & Cooling is seeking a Service Manager to lead the service team and ensure smooth operations from dispatch to customer delivery. This role focuses on supporting technicians, coordinating with dispatch, and delivering a positive customer experience.

Ideal candidates will have 3+ years of management experience, strong communication and a working knowledge of plumbing and HVAC, with the flexibility to work after hours as needed.

Qualifications

• High school diploma or GED is required.
• 3+ years of management experience.
• Working knowledge of plumbing and HVAC is required.
• Valid driver\'s license is required.
• Strong supervisory, communication and computer skills are required.
• Ability to work after regular business hours as needed.

Responsibilities

• Leads the service staff, including hiring, termination, discipline and scheduling.
• Coordinates service, maintenance and indoor air quality activities to drive efficiency.
• Resolves customer issues to ensure satisfaction.
• Works with the general manager on budgeting and cost control.
• Generates reports on departmental operations and inventory/vehicles.
• Trains crews on proper materials use and workmanship.
• Ensures vehicles and tools are stocked and maintained.

Education

High school diploma or GED

Job description

Summers Plumbing Heating & Cooling is seeking a Service Manager to lead the service team and ensure smooth operations from dispatch to customer delivery. This role focuses on supporting technicians, coordinating with dispatch, and delivering a positive customer experience.

Ideal candidates will have 3+ years of management experience, strong communication and a working knowledge of plumbing and HVAC, with the flexibility to work after hours as needed.