Service Manager: Lead Teams & Elevate Customer Experience

Summers of Brownsburg Inc; Valparaiso (IN); On-site; USD 55,000 - 85,000; Full time

Benefits offered by this job

Paid holidays

Health and dental insurance

Short- and long-term disability

401K with company match

Employee Stock Ownership Plan

Holiday pay for birthday

Employee-owned company

Competitive base pay

Job summary

Summers Plumbing Heating & Cooling, located in Indiana, is seeking a Service Manager to lead the service team and ensure top-notch customer experiences from start to finish. You will supervise technicians, coordinate with dispatch, manage daily operations, and collaborate with the general manager on budgeting and performance improvements, driving growth and service excellence.

The role requires strong supervisory skills, knowledge of plumbing and HVAC, and flexibility to work after hours when

Qualifications

• Must be able to lift and maneuver equipment up to 75 lbs.
• Must be able to crawl, climb, kneel, squat, bend and reach overhead.
• Must be able to climb and work on ladders.
• Must be able to use hand and power tools.
• High school diploma or GED are required
• 3+ years management experience
• A working knowledge of plumbing and HVAC are required
• Valid driver's license is required
• Strong supervisory experience, communication and computer skills are required
• Ability to work after regular business hours as needed

Responsibilities

• Manages and develops the service staff, which includes assisting in hiring, terminating, and disciplining of employees, scheduling employees, evaluating performance, and directing work assignments to ensure effective productions
• Coordinated activities of the maintenance, service, and indoor air quality departments to effect operational efficiency; uses system generated and locally produced reports to monitor field performance and identify areas for improvement
• Resolves customer issues and complaints to ensure customer satisfaction
• Collaborates with the general manager on creating and managing budget
• Generated reports and measures of departmental operations as well as records on all inventory, tools, and vehicles
• Reviews reports with management
• Instructs crews on proper use of materials and quality workmanship
• Reviews payroll records to ensure that technicians are paid properly
• Communicated with dispatchers to ensure appropriate technicians for types of service
• Evaluates staff to determine training requirements
• Ensures that company vehicles are properly stocked, that defective warranty parts are returned to the branch and that vehicle standard stock is ordered and replenished as needed
• Additional related duties as assigned/needed by branch/general manager

Skills

Supervisory experience

Communication

Computer skills

Leadership

Education

High school diploma or GED

Tools

Hand tools

Power tools

Job description

Summers Plumbing Heating & Cooling, located in Indiana, is seeking a Service Manager to lead the service team and ensure top-notch customer experiences from start to finish. You will supervise technicians, coordinate with dispatch, manage daily operations, and collaborate with the general manager on budgeting and performance improvements, driving growth and service excellence.

The role requires strong supervisory skills, knowledge of plumbing and HVAC, and flexibility to work after hours when