Service Operations Leader – HVAC & Plumbing

RCL Mechanical, Inc.; Taunton (MA); Sur place; USD 90 000 - 130 000; Plein temps

Avantages offerts par ce poste

Benefits Start Day 1!

Competitive compensation based on опыт

Performance-based bonuses

Company vehicle and gas card (if app}

Medical, dental, vision, and pet 보험

401(k) with 4% company match

3 weeks PTO + 9 paid holidays

Paid training and leadership developm

Employee referral bonuses

Career advancement opportunities

Supportive, team-first culture

Résumé du poste

RCLMechanical is seeking an experienced Service Manager to oversee our residential plumbing and HVAC service operations, develop technicians, and drive department performance. This locally owned company values leadership, accountability, and delivering exceptional customer outcomes.

You will lead daily service operations, coordinate dispatch, and work closely with sales and installation teams to improve overall performance.

Qualifications

• 5+ years of HVAC and/or plumbing service experience.
• Proven leadership experience managing field technicians.
• Strong understanding of service operations.
• Experience managing KPIs, job performance, and department profitability.
• Excellent communication, organization, and problem-solving skills.
• Ability to lead in a fast-paced, results-driven environment.
• ServiceTitan experience preferred.
• Valid driver's license.

Responsabilités

• Lead, coach, and develop HVAC and plumbing service technicians.
• Oversee daily service operations, scheduling, and field performance.
• Monitor department KPIs, labor efficiency, callbacks, and profitability.
• Provide technical guidance and resolve escalated customer concerns.
• Drive accountability, productivity, and a 5-star customer experience.
• Work closely with dispatch, sales, and installation teams to improve performance.

Connaissances

Leadership

HVAC/Plumbing experience

KPI management

ServiceTitan experience

Communication

Description du poste

RCLMechanical is seeking an experienced Service Manager to oversee our residential plumbing and HVAC service operations, develop technicians, and drive department performance. This locally owned company values leadership, accountability, and delivering exceptional customer outcomes.

You will lead daily service operations, coordinate dispatch, and work closely with sales and installation teams to improve overall performance.