Service Manager - Lead HVAC & Plumbing Team (Equity)

Summers Plumbing Heating & Cooling; Dayton (OH); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Short-term disability

Long-term disability

401K with company match

Employee-owned company

Job summary

Summers Plumbing Heating & Cooling in Dayton, OH is seeking a Service Manager to lead the service team, support technicians, coordinate dispatch, and ensure a positive customer experience from start to finish.

You will own daily operations, participate in hiring and training, and help manage budgets with the General Manager while driving service excellence, safety, and quality across all service activities.

Qualifications

• High school diploma or GED is required.
• 3+ years of management experience.
• Working knowledge of plumbing and HVAC.
• Valid driver’s license is required.
• Able to lift up to 75 lbs and use ladders.
• Strong supervisory, communication and computer skills.
• Willing to work after hours as needed.

Responsibilities

• Lead and develop the service staff, including hiring, termination, and scheduling to ensure effective production.
• Coordinate maintenance, service, and indoor air quality departments to optimize efficiency and monitor performance.
• Resolve customer issues to ensure satisfaction.
• Collaborate with the general manager on budgeting and financial performance.
• Generate reports and track inventory, tools, and vehicles.
• Review payroll records to ensure proper pay for technicians.
• Coordinate with dispatchers to assign appropriate technicians for services.
• Evaluate staff to determine training needs.
• Ensure vehicles are stocked and warranty parts are managed.

Skills

Supervisory experience

Communication

Computer skills

Leadership

Organization

Education

High school diploma or GED

Job description

Summers Plumbing Heating & Cooling in Dayton, OH is seeking a Service Manager to lead the service team, support technicians, coordinate dispatch, and ensure a positive customer experience from start to finish.

You will own daily operations, participate in hiring and training, and help manage budgets with the General Manager while driving service excellence, safety, and quality across all service activities.