Service Manager

Summers Plumbing Heating & Cooling; La Porte (IN); On-site; USD 65,000 - 95,000; Full time

Benefits offered by this job

Paid holidays

Health insurance

Dental insurance

Disability insurance

401K with company match

Life insurance

Birthday pay

ESOP

Job summary

Summers Plumbing Heating & Cooling is seeking a Service Manager to lead the service team, support technicians and dispatch, and ensure customers have a positive experience from start to finish. You will drive operational efficiency and oversee budgeting in collaboration with the general manager.

The role requires 3+ years of management experience and a working knowledge of plumbing and HVAC, with strong supervisory and computer skills.

Qualifications

• 3+ years of management experience.
• Working knowledge of plumbing and HVAC systems.
• Valid driver’s license required.
• Ability to lift up to 75 lbs and perform physical tasks.
• Strong supervisory, communication and computer skills required.
• High school diploma or GED required.

Responsibilities

• Lead and develop the service staff, including hiring, evaluation and directing work assignments.
• Coordinate maintenance, service, and indoor air quality to improve operational efficiency.
• Resolve customer issues to ensure satisfaction.
• Collaborate with the general manager on budgeting and resource planning.
• Generate reports on department operations, inventory, and vehicles.
• Instruct crews on materials usage and workmanship quality.
• Review payroll records to ensure proper technician compensation.
• Communicate with dispatchers to assign suitable technicians.

Skills

Leadership

Supervisory experience

Communication

Computer skills

Physical ability

Education

High school diploma or GED

Tools

Hand tools

Power tools

Ladders

Job description

Do you enjoy leading teams and making sure customers receive great service? Are you organized, supportive, and ready to take ownership of daily operations? If so, we would love to talk with you.

What You Will Do

As a Service Manager, you lead the service team and help keep operations running smoothly. You support technicians, work with dispatch, and make sure customers have a positive experience from start to finish.

If you enjoy leading others and making a difference every day, this could be the right role for you.

OUR CORE VALUES!

• Integrity: We do the right thing, even when no one is looking.
• Ownership: We take responsibility for the growth of our team, the organization and ourselves.
• Service: We take the extra step to go above and beyond what is expected of us.

Qualifications

• Must be able to lift and maneuver equipment up to 75 lbs.
• Must be able to crawl, climb, kneel, squat, bend and reach overhead
• Must be able to climb and work on ladders
• Must be able to use hand and power tools
• High school diploma or GED are required
• 3+ years management experience
• A working knowledge of plumbing and HVAC are required
• Valid driver's license is required
• Strong supervisory experience, communication and computer skills are required
• Ability to work after regular business hours as needed

Responsibilities

• Manages and develops the service staff, which includes assisting in hiring, terminating, and disciplining of employees, scheduling employees, evaluating performance, and directing work assignments to ensure effective productions
• Coordinated activities of the maintenance, service, and indoor air quality departments to effect operational efficiency; uses system generated and locally produced reports to monitor field performance and identify areas for improvement
• Resolves customer issues and complaints to ensure customer satisfaction
• Collaborates with the general manager on creating and managing budget
• Generated reports and measures of departmental operations as well as records on all inventory, tools, and vehicles
• Reviews reports with management
• Instructs crews on proper use of materials and quality workmanship
• Reviews payroll records to ensure that technicians are paid properly
• Communicated with dispatchers to ensure appropriate technicians for types of service
• Evaluates staff to determine training requirements
• Ensures that company vehicles are properly stocked, that defective warranty parts are returned to the branch and that vehicle standard stock is ordered and replenished as needed
• Additional related duties as assigned/needed by branch/general manager

Benefits

WHY WORK FOR SUMMERS? Summers Plumbing Heating & Cooling is a continually growing company with tons of opportunity for personal and professional growth! Our team is close-knit and we strive to promote excellence as we interact with our customers. Come grow with us!

We offer employees an outstanding compensation package with paid holidays, vacations, health and dental insurance, short- and long-term disability, and 401K with company match. Additional benefits include company paid short-term disability and life insurance! We also celebrate you by paying you holiday pay for YOUR birthday. As an EXTRA perk, we are an EMPLOYEE-OWNED COMPANY including an Employee Stock Ownership Plan!

$$ COMPETITIVE BASE PAY WITH OPPORTUNITIES FOR GROWTH!! $$