Service Operations Lead — Dispatch, Scheduling & Invoicing

Generac Power Systems, Inc.; Denver (CO); On-site; USD 30,000 - 44,000; Full time

Benefits offered by this job

Health, dental, vision, 401(k) and更多

Culture of Celebration

Mission-Driven Work

Product Discounts

Job summary

Energy Systems in Denver, CO seeks a Service Coordinator II to join its Service Department. You will be the first point of contact for customers, manage service calls, track jobs, handle invoicing, and set up contracts, ensuring smooth workflows and timely communication.

You'll coordinate technicians, maintain accurate records, mentor junior coordinators, and participate in on-call rotations to handle emergencies, contributing to customer satisfaction and operational excellence.

Qualifications

• 3+ years of administrative experience in a service-related business.
• Experience with scheduling field technicians and customer service is a plus.

Responsibilities

• Create jobs, answer service calls, and assist with scheduling and dispatching.
• Schedule preventative maintenance and repairs with customers.
• Manage open work orders and update customer portals.
• Track jobs through completion and ensure accurate invoicing.
• Process new contracts and renewals in the management system.
• Meet with the service team to review priorities and provide support.

Skills

Scheduling

Customer service

Tech coordination

Time management

Communication

Education

Bachelor's degree in Business

Degree in Diesel Technology or related

High School Diploma

Tools

FieldServio

SAP

Microsoft Office

Job description

Energy Systems in Denver, CO seeks a Service Coordinator II to join its Service Department. You will be the first point of contact for customers, manage service calls, track jobs, handle invoicing, and set up contracts, ensuring smooth workflows and timely communication.

You'll coordinate technicians, maintain accurate records, mentor junior coordinators, and participate in on-call rotations to handle emergencies, contributing to customer satisfaction and operational excellence.