Service Coordinator II: Grow, Lead, Streamline Field Ops

Generac Power Systems; Denver (CO); On-site; USD 30,000 - 44,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

401(k)

Product discounts

Job summary

Energy Systems in Denver, CO is seeking a Service Coordinator II to join its Service Department. You will be the first point of contact for customers, manage service calls, job tracking, invoicing, and contract setup, while mentoring junior staff and ensuring timely, quality service delivery.

You will coordinate technicians, maintain records, and support internal teams to optimize service operations and customer satisfaction in a dynamic, customer-focused environment.

Qualifications

• High School Diploma and relevant administrative experience.
• 3+ years in a service-related business handling admin tasks.
• Experience coordinating service calls and scheduling technicians.

Responsibilities

• Create jobs, answer incoming service calls, and assist with technician scheduling & dispatching.
• Schedule preventative maintenance and repairs with customers.
• Manage open work orders, including updating customer portals as needed.
• Track jobs through completion and ensure proper invoicing of completed work.
• Process new contracts and renewals in the company’s electronic management system.
• Meet regularly with the service operations team to review priorities.
• Provide support to other Service departmental roles as needed.
• Participate in a rotating on-call schedule (every 4–5 weeks) to handle emergency calls.
• Provide guidance and mentorship to Service Coordinator I team members.

Skills

Administrative experience

Scheduling

Customer service

Communication

Time management

Education

High School Diploma

Tools

Microsoft Office

FieldServio

SAP

Job description

Energy Systems in Denver, CO is seeking a Service Coordinator II to join its Service Department. You will be the first point of contact for customers, manage service calls, job tracking, invoicing, and contract setup, while mentoring junior staff and ensuring timely, quality service delivery.

You will coordinate technicians, maintain records, and support internal teams to optimize service operations and customer satisfaction in a dynamic, customer-focused environment.