Service Coordinator: Dispatch, Scheduling & Customer Success

Comprehensive Energy Services, Inc; Pompano Beach (FL); On-site; USD 55,000 - 75,000; Full time

Job summary

Comprehensive Energy Services, Inc. is hiring a Service Coordinator to support the operations management team by maximizing resources, productivity, and profitability.

The role collaborates with the Field Supervisor and Service Manager to ensure timely completion of technical work and high customer satisfaction. The ideal candidate has at least five years in service operations or scheduling, a high school diploma (associate degree preferred), and strong organizational and communication skills to

Qualifications

• Must demonstrate the ability to perform work independently.
• Excellent organizational and communication skills.
• Ability to manage multiple tasks and customer expectations.
• Experience in service operations or scheduling is preferred.

Responsibilities

• Receive customer requests for service and dispatch Technicians as needed.
• Manage permitting, liens, and notary processes.
• Ensure service work meets customer expectations and follow up as needed.
• Respond to customer inquiries and resolve or escalate issues.
• Record and reconcile service requests daily upon completion.
• Provide quotes for unexpected labor or costs.
• Maintain relationships with customers and subcontractors.
• Prepare critical account information for review meetings.
• Update Sage Management with current customer data.

Skills

Strong organizational skills

Excellent communication

Customer service orientation

Relationship development

Teamwork

Project management

Detail-oriented

Education

High school diploma or equivalent

Associate's degree preferred

Tools

Microsoft Word

Microsoft Excel

Job description

Comprehensive Energy Services, Inc. is hiring a Service Coordinator to support the operations management team by maximizing resources, productivity, and profitability.

The role collaborates with the Field Supervisor and Service Manager to ensure timely completion of technical work and high customer satisfaction. The ideal candidate has at least five years in service operations or scheduling, a high school diploma (associate degree preferred), and strong organizational and communication skills to