Service Operations Coordinator II

West Coast Energy Systems; Sussex (WI); On-site; USD 44,000 - 62,000; Full time

Job summary

West Coast Energy Systems is seeking an organized Service Coordinator I to act as the main liaison for customers, manage service jobs, and schedule technicians. You will maintain customer accounts, handle on-site coordination, and support cross-functional service operations.

The role requires 2+ years in service administration and proficiency with MS Office and CRM systems, with a focus on accuracy, timely responses, and customer satisfaction.

Qualifications

• High School Diploma or GED required.
• 2+ years of administrative service experience in a service-related business.
• 2+ years of scheduling field technicians and/or customer service.
• Proficiency with Microsoft Office and CRM systems.

Responsibilities

• Serve as the primary point-of-contact for customers and triage service requests.
• Create and manage service jobs, coordinating technician schedules.
• Proactively schedule preventative maintenance and repairs with customers.
• Create, audit, and update new customers and maintain customer locations.
• Manage equipment transfers between accounts with proper documentation.
• Collaborate with credit department to resolve account issues and keep operations smooth.
• Use customer portals to oversee and update open work orders for accuracy.
• Monitor job progress from start to finish and escalate to meet deadlines.
• Review completed jobs for accuracy and prepare invoices with billers.

Skills

MS Office proficiency

Customer service

Time management

Interpersonal skills

Problem solving under pressure

Education

High School Diploma or GED

Associate or Bachelor's degree in related field

Tools

FieldServio

SAP

CRM systems

Job description

West Coast Energy Systems is seeking an organized Service Coordinator I to act as the main liaison for customers, manage service jobs, and schedule technicians. You will maintain customer accounts, handle on-site coordination, and support cross-functional service operations.

The role requires 2+ years in service administration and proficiency with MS Office and CRM systems, with a focus on accuracy, timely responses, and customer satisfaction.