Service Coordinator II: Dispatch Lead & Customer Success

Generac; Denver (CO); On-site; USD 30,000 - 44,000; Full time

Benefits offered by this job

Health benefits

401(k) plan

Culture of celebration

Product discounts

Job summary

Energy Systems is seeking a Service Coordinator II to be the first point of contact for customers, manage service calls, track jobs, and handle invoicing and contract setup. You will coordinate technicians, maintain records, and support multiple service teams to ensure efficient service delivery.

The role includes mentoring Service Coordinator I staff, participating in an on-call rotation every 4–5 weeks, and contributing to customer satisfaction and operational excellence within a growing

Qualifications

• High School Diploma required.
• Bachelor’s degree preferred in Business or related field.
• 5+ years of administrative experience in a service-related business preferred.
• 5+ years of scheduling field technicians and/or customer service preferred.

Responsibilities

• Create jobs, answer incoming service calls, and assist with technician scheduling & dispatching.
• Schedule preventative maintenance and repairs with customers.
• Manage open work orders, including updating customer portals as needed.
• Track jobs through completion and ensure proper invoicing of completed work.
• Process new contracts and renewals in the company’s electronic management system.
• Meet regularly with the service operations team to review priorities.
• Provide support to other Service departmental roles as needed.
• Participate in a rotating on-call schedule (every 4–5 weeks) to handle emergency calls.
• Provide guidance and mentorship to Service Coordinator I team members.

Skills

Interpersonal skills

Communication

Time management

Customer service

Education

High School Diploma

Bachelor's degree in Business or related field

Degree in Diesel Technology or related discipline

5+ years of administrative experience in a service-related business

5+ years of scheduling field technicians and/or customer service

Tools

Microsoft Office

FieldServio

SAP

Job description

Energy Systems is seeking a Service Coordinator II to be the first point of contact for customers, manage service calls, track jobs, and handle invoicing and contract setup. You will coordinate technicians, maintain records, and support multiple service teams to ensure efficient service delivery.

The role includes mentoring Service Coordinator I staff, participating in an on-call rotation every 4–5 weeks, and contributing to customer satisfaction and operational excellence within a growing