Sales Operations Coordinator II: Dispatch & Scheduling

2240 Service Experts Heating & AC LLC; Salt Lake City (UT); Presencial; USD 42.000 - 64.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Competitive Pay

Paid Time Off

Medical / Dental / Vision Insurance

401(k) with company matching

Life Insurance

Disability insurance

Training opportunities

Descripción de la vacante

Service Experts Heating & Air Conditioning seeks a Sales Operations Coordinator II to support the Sales Team, Technicians and Installers by maintaining data in core systems and coordinating customer communications. You will plan routes for technicians and Residential Sales Consultants following company guidelines in a fast-paced environment.

Key duties include scheduling, reminders, capacity planning, and lead assignment, with a focus on efficiency and customer service as part of a professional

Formación

• High school diploma or equivalent with experience in customer service
• Prior dispatching experience is desirable
• Experience or training using computers in an administrative office environment
• Must be able to multi-task in a fast-paced environment
• Excellent customer-service, communication, and interpersonal skills
• Ability to learn local geographical areas and make decisions per guidelines
• Strong organizational and time-management abilities
• Ability to prioritize work based on service demands

Responsabilidades

• Schedule service, maintenance, or sales calls by gathering customer information
• Call customers to remind them of upcoming appointments and inform changes
• Plan and route staff to service calls based on availability, skills, location and latest data
• Maintain capacity planner and fill appointment gaps from cancellations/rescheduling
• Represent the company professionally and ethically
• Assign sales leads to Residential Sales Consultants per policy

Conocimientos

Customer service

Communication

Multitasking

Time management

Geography knowledge

Decision making

Teamwork

Capacity planning

Educación

High School Diploma/GED

Experience with computers

Herramientas

AS400

Capacity Planning System

Dispatch Board

Descripción del empleo

Service Experts Heating & Air Conditioning seeks a Sales Operations Coordinator II to support the Sales Team, Technicians and Installers by maintaining data in core systems and coordinating customer communications. You will plan routes for technicians and Residential Sales Consultants following company guidelines in a fast-paced environment.

Key duties include scheduling, reminders, capacity planning, and lead assignment, with a focus on efficiency and customer service as part of a professional