Service Operations Coordinator

Comprehensive Energy Services, Inc.; Pompano Beach (FL); On-site; USD 45,000 - 60,000; Full time

Job summary

Comprehensive Energy Services, Inc. is seeking a Service Coordinator to maximize resources and profitability by supporting the operations management team.

You will collaborate with the Field Supervisor and Service Manager to ensure timely completion of technical service work and high customer satisfaction. The role requires coordinating service requests, dispatching technicians, managing permits, and maintaining accurate customer data.

Qualifications

• Minimum five years of service-related experience, managing service operations, and/or service scheduling.
• High school diploma or equivalent required; an Associate's degree is preferred.

Responsibilities

• Receive customer requests for unscheduled or scheduled service and dispatch technicians as needed.
• Request and manage permitting, liens, and notary.
• Ensure work has been performed to the customer's expectations and provide follow up.
• Answer customer inquiries and resolve or escalate issues as needed.
• Reconcile all service requests daily upon completion of the service job.
• Provide technicians with service repair estimates as needed and quotes for unexpected costs.

Skills

Organization

Communication

Detail-oriented

Team player

Reading instructions

Education

High school diploma

Associate's degree preferred

Tools

Microsoft Word

Microsoft Excel

Job description

Comprehensive Energy Services, Inc. is seeking a Service Coordinator to maximize resources and profitability by supporting the operations management team.

You will collaborate with the Field Supervisor and Service Manager to ensure timely completion of technical service work and high customer satisfaction. The role requires coordinating service requests, dispatching technicians, managing permits, and maintaining accurate customer data.