Service Coordinator II - Energy Systems

Generac; Denver (CO); On-site; USD 30,000 - 44,000; Full time

Benefits offered by this job

Health benefits

401(k) plan

Culture of celebration

Product discounts

Job summary

Energy Systems is seeking a Service Coordinator II to be the first point of contact for customers, manage service calls, track jobs, and handle invoicing and contract setup. You will coordinate technicians, maintain records, and support multiple service teams to ensure efficient service delivery.

The role includes mentoring Service Coordinator I staff, participating in an on-call rotation every 4–5 weeks, and contributing to customer satisfaction and operational excellence within a growing

Qualifications

• High School Diploma required.
• Bachelor’s degree preferred in Business or related field.
• 5+ years of administrative experience in a service-related business preferred.
• 5+ years of scheduling field technicians and/or customer service preferred.

Responsibilities

• Create jobs, answer incoming service calls, and assist with technician scheduling & dispatching.
• Schedule preventative maintenance and repairs with customers.
• Manage open work orders, including updating customer portals as needed.
• Track jobs through completion and ensure proper invoicing of completed work.
• Process new contracts and renewals in the company’s electronic management system.
• Meet regularly with the service operations team to review priorities.
• Provide support to other Service departmental roles as needed.
• Participate in a rotating on-call schedule (every 4–5 weeks) to handle emergency calls.
• Provide guidance and mentorship to Service Coordinator I team members.

Skills

Interpersonal skills

Communication

Time management

Customer service

Education

High School Diploma

Bachelor's degree in Business or related field

Degree in Diesel Technology or related discipline

5+ years of administrative experience in a service-related business

5+ years of scheduling field technicians and/or customer service

Tools

Microsoft Office

FieldServio

SAP

Job description

We’re seeking a Service Coordinator II to join our Service Department. In this role, you’ll be the first point of contact for customers, managing service calls, job tracking, invoicing, and contract setup. You’ll play a key part in ensuring smooth workflows, timely communication, and high-quality service delivery while supporting both customers and internal teams.

Your Impact

As a Service Coordinator II, you’ll ensure that service operations run efficiently from start to finish. By coordinating technicians, managing customer needs, and maintaining accurate records, you’ll directly contribute to customer satisfaction, operational excellence, and team success. You’ll also mentor and support other service roles, helping to strengthen the overall performance of the department.

What You’ll Do

• Create jobs, answer incoming service calls, and assist with technician scheduling & dispatching
• Schedule preventative maintenance and repairs with customers
• Manage open work orders, including updating customer portals as needed
• Track jobs through completion and ensure proper invoicing of completed work
• Process new contracts and renewals in the company’s electronic management system
• Meet regularly with the service operations team to review priorities
• Provide support to other Service departmental roles as needed
• Participate in a rotating on-call schedule (every 4–5 weeks) to handle emergency calls
• Provide guidance and mentorship to Service Coordinator I team members

Minimum Qualifications

• High School Diploma
• 3+ years of administrative experience in a service-related business

Preferred Qualifications

• Bachelor’s degree in Business or related field
• Degree in Diesel Technology or related discipline
• 5+ years of administrative experience in a service-related business
• 5+ years of scheduling field technicians and/or customer service

Technical Expertise

• Proficiency with Microsoft Office applications (Outlook, Word, Excel)
• Working knowledge of business enterprise systems (e.g., FieldServio, SAP)
• Ability to interpret schematic and service documentation
• Strong organizational and time management skills to prioritize tasks
• Interpersonal skills to work collaboratively with both internal teams and external customers
• Basic math skills for percentages, multipliers, sales tax, and totals on orders
• Ability to remain calm and effective under pressure

What You’ll Get

• The opportunity to play a critical role in supporting a growing service department
• Exposure to industry-leading tools, systems, and service practices
• Experience in a dynamic, customer-focused environment with opportunities to expand your skills
• Collaboration with a supportive team that values problem-solving, communication, and continuous improvement

Why you’ll love it here

• Comprehensive Benefits: Health, dental, vision, 401(k), and more.
• Culture of Celebration: Fun Days and employee engagement days
• Mission-Driven Work: When storms hit, we step up. Whether it's supporting customers or hitting the line—our teams rise to the challenge.
• Product Discounts & Loan Programs: Perks that extend beyond the workplace.

Compensation

Energy Systems is committed to fair and equitable compensation practices. The hourly rate for this role is $22.00 - $32.00 USD. Final compensation for this role will be determined by various factors such as a candidate’s relevant work experience, skills, certifications, and geographic location. This role is eligible for variable compensation including short term and long-term incentives.