Senior Service Coordinator & Dispatch Lead

Generac Power Systems Inc.; Denver (CO); On-site; USD 30,000 - 44,000; Full time

Benefits offered by this job

Comprehensive benefits

Culture of celebration

Product discounts & loan programs

Job summary

Energy Systems in Denver, CO seeks a Service Coordinator II to join the Service Department as the first point of contact for customers, handling service calls, job tracking, invoicing, and contract setup.

You will schedule technicians, coordinate preventive maintenance and repairs, manage open work orders, and ensure accurate invoicing and contract processing. A collaborative team environment and growth opportunities are offered.

Qualifications

• High School Diploma required.
• 3+ years of administrative experience in a service-related business.
• Experience scheduling field technicians and/or customer service preferred.

Responsibilities

• Create jobs, answer incoming service calls, and assist with technician scheduling & dispatching.
• Schedule preventative maintenance and repairs with customers.
• Manage open work orders and update customer portals as needed.
• Track jobs through completion and ensure invoicing of completed work.
• Process new contracts and renewals in the company’s electronic management system.
• Participate in regular service operations team meetings to review priorities.
• Provide support to other Service departmental roles as needed.
• Participate in rotating on-call schedule (every 4-5 weeks) for emergencies.
• Provide guidance to Service Coordinator I team members.

Skills

Interpersonal skills

Time management

Communication

Problem solving

Education

High School Diploma

Bachelor’s degree in Business or related field

Degree in Diesel Technology or related discipline

Tools

Microsoft Office

FieldServio

SAP

Job description

Energy Systems in Denver, CO seeks a Service Coordinator II to join the Service Department as the first point of contact for customers, handling service calls, job tracking, invoicing, and contract setup.

You will schedule technicians, coordinate preventive maintenance and repairs, manage open work orders, and ensure accurate invoicing and contract processing. A collaborative team environment and growth opportunities are offered.