Service Operations & Dispatch Specialist

jem & fix; Franklin (OH); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Competitive salary

401(k) with company match

Comprehensive medical benefit package

100% company-covered dental insurance

Generous paid time off (PTO)

Job summary

jem & fix in Franklin, OH is seeking a proactive Service Support Specialist to manage service requests and support field technicians. This role requires exceptional communication skills and strong organizational abilities.

The ideal candidate possesses an Associate or Bachelor's degree and has experience in a fast-paced environment. The position offers a collaborative work culture with comprehensive benefits, including competitive salary, 401(k), and medical benefits.

Qualifications

• Experience in scheduling, dispatch, customer service, or operations administration preferred.
• Strong multi-tasking and organizational abilities are essential.
• Proficiency with an ERP/CRM preferred.

Responsibilities

• Manage and optimize daily schedules for Field Service Technicians.
• Handle client inquiries and perform outgoing confirmation calls.
• Maintain high data integrity within NetSuite.
• Prepare and process invoices for billing.
• Assist in researching pricing for service agreements.

Skills

Multitasking

Communication skills

Organizational skills

Customer service

Education

Associate or Bachelor’s degree

Tools

NetSuite

Microsoft Office Suite

Job description

jem & fix in Franklin, OH is seeking a proactive Service Support Specialist to manage service requests and support field technicians. This role requires exceptional communication skills and strong organizational abilities.

The ideal candidate possesses an Associate or Bachelor's degree and has experience in a fast-paced environment. The position offers a collaborative work culture with comprehensive benefits, including competitive salary, 401(k), and medical benefits.