Dispatcher: Fast-Paced Field Tech Scheduler & Coordinator

Precisiontoday; Franklin Park (IL); On-site; USD 26,000 - 29,000; Full time

Benefits offered by this job

Health Coverage

Life & AD&D Insurance

Long-term Disability

401(k) with employer match

Paid time off

Job summary

Precision Today is hiring a Dispatcher in Franklin Park, IL to coordinate HVAC, plumbing, drain, and electrical service calls. You will schedule, route, and support technicians to ensure timely, efficient service while focusing on customer experience.

Ideal candidates bring dispatching experience, excellent communication, and the ability to multitask in a fast-paced environment. Schedule is Mon-Fri 11:30am-8pm with weekend rotation; benefits include health coverage, life and disability

Qualifications

• 1+ year of experience in dispatching, scheduling, or coordination (trades industry experience is a plus).
• Strong written and verbal communication skills.
• Ability to multitask and stay organized in a fast-paced environment.
• Familiarity with scheduling/dispatch software or CRM systems.
• Flexible availability based on scheduling needs.
• Valid Driver’s License preferred, not required depending on role setup.
• Must complete screening including assessments, interviews, background check, and drug screen.

Responsibilities

• Dispatch and coordinate technicians to service calls.
• Schedule and prioritize daily work orders by urgency, location, and technician availability.
• Monitor job progress and provide real-time support to field technicians.
• Communicate with customers regarding appointment windows, updates, and delays.
• Handle inbound service requests and emergency calls efficiently and professionally.
• Ensure accurate documentation of dispatch activities and job notes in the system.
• Collaborate with service managers to optimize routing and workflow efficiency.

Skills

Dispatching experience

Communication skills

Multitasking

Scheduling software

Driver's license

Screening process

Job description

Precision Today is hiring a Dispatcher in Franklin Park, IL to coordinate HVAC, plumbing, drain, and electrical service calls. You will schedule, route, and support technicians to ensure timely, efficient service while focusing on customer experience.

Ideal candidates bring dispatching experience, excellent communication, and the ability to multitask in a fast-paced environment. Schedule is Mon-Fri 11:30am-8pm with weekend rotation; benefits include health coverage, life and disability