Service Dispatch Coordinator

YDU JC Air Cond & Ref Inc.- Dubai; Johnson City, Northern (TN, KY); Hybrid; USD 28,000 - 41,000; Full time

Job summary

Johnson Controls is seeking a Dispatch Service Agent in Johnson City, TN to coordinate customer service requests and schedule field technicians. The role emphasizes clear communication with customers and efficient coordination of labor resources to ensure timely service completion.

The position requires strong organizational skills, attention to detail, and the ability to manage multiple tasks concurrently in a fast-paced environment. Competitive hourly pay and comprehensive benefits are offered.

Qualifications

• Associates degree preferred but high school diploma or equivalent is required.
• Strong interpersonal and communication skills.
• Ability to manage multiple projects and tasks with attention to detail.

Responsibilities

• Coordinate customer service requests from initiation to service completion.
• Schedule technicians and coordinate with Team Leads to meet customer expectations.
• Communicate plans and services to customers and follow up on outcomes.

Skills

Interpersonal skills

Organizational skills

Attention to detail

Communication skills

Multitasking

Independent work

Education

Associate degree preferred

High school diploma or equivalent

Job description

Johnson Controls is seeking a Dispatch Service Agent in Johnson City, TN to coordinate customer service requests and schedule field technicians. The role emphasizes clear communication with customers and efficient coordination of labor resources to ensure timely service completion.

The position requires strong organizational skills, attention to detail, and the ability to manage multiple tasks concurrently in a fast-paced environment. Competitive hourly pay and comprehensive benefits are offered.