Hybrid Dispatch & Field Support Specialist

4P Consulting Inc.; Atlanta (GA); Hybrid; USD 50,000 - 70,000; Full time

Job summary

A consulting firm is seeking a Field Support Analyst to coordinate service requests and provide support in a fast-paced dispatch environment. This hybrid role is critical in managing electric service requests, ensuring excellent customer communication, and providing operational support to field teams. Ideal candidates are detail-oriented, organized, and equipped with strong communication skills. Join this dynamic team to enhance service delivery and customer satisfaction.

Qualifications

• Strong organizational and multi-tasking abilities are essential.
• Excellent verbal and written communication skills required.
• High attention to detail and accuracy in documentation is critical.

Responsibilities

• Schedule and manage service requests for temporary de-energization of electric service.
• Serve as the primary point of contact for customers.
• Provide real-time support to field technicians and crews.

Skills

Organizational abilities

Multi-tasking

Verbal communication skills

Written communication skills

Attention to detail

Ability to work in a fast-paced environment

Collaboration with teams

Tools

Computer systems proficiency

Job description

A consulting firm is seeking a Field Support Analyst to coordinate service requests and provide support in a fast-paced dispatch environment. This hybrid role is critical in managing electric service requests, ensuring excellent customer communication, and providing operational support to field teams. Ideal candidates are detail-oriented, organized, and equipped with strong communication skills. Join this dynamic team to enhance service delivery and customer satisfaction.