Service Operations Coordinator

Siemens AG; Laurel (MD); Hybrid; USD 43,000 - 74,000; Full time

Job summary

Siemens is seeking a Service Coordinator in Laurel, MD, to coordinate onsite and remote service activities from demand creation through delivery and close-out. The role includes a training period with full-time in-office hours, transitioning to a hybrid schedule with 2–3 in-office days weekly.

You will manage service requests, schedule technicians, run weekly meetings with Operations & Client Service Managers, and serve as the primary contact for customers to ensure timely service and

Qualifications

• High school diploma or GED required.
• Ability to read and understand customer service contracts.
• Experience with Microsoft Office and business software systems.
• Experience dispatching/scheduling field personnel/technicians.
• Verbal and written English communication.
• Legal authorization to work in the United States without sponsorship.

Responsibilities

• Handle incoming service requests via phone or email and create service work orders.
• Schedule service technicians to meet SLAs.
• Lead weekly scheduling and WIP meetings with Operations Managers and Client Service Managers on-site.
• Act as primary contact for service customers to ensure requests are met.
• Decide on scheduling and resource movements based on urgency and availability.
• Order and track parts and subcontractors for maintenance and service calls.
• Process invoices and review costs against scope of work.
• Follow up with customers after service to ensure satisfaction.
• Coordinate activities across branch offices.

Skills

Organizational skills

Contracts understanding

English communication

MS Office

Dispatching

SAP

Outlook

Microsoft Teams

Education

High school diploma or GED

Tools

SAP

Outlook

Microsoft Teams

Job description

Siemens is seeking a Service Coordinator in Laurel, MD, to coordinate onsite and remote service activities from demand creation through delivery and close-out. The role includes a training period with full-time in-office hours, transitioning to a hybrid schedule with 2–3 in-office days weekly.

You will manage service requests, schedule technicians, run weekly meetings with Operations & Client Service Managers, and serve as the primary contact for customers to ensure timely service and