Smart Buildings Service Scheduler

Siemens; Laurel (MD); Hybrid; USD 43,000 - 74,000; Full time

Job summary

Siemens in Laurel, MD is seeking a Service Coordinator to coordinate onsite and remote service activities from demand creation through delivery and close-out, ensuring customer expectations are met by scheduling and dispatching resources.

The position begins with approximately three months of full-time in-office training, followed by a hybrid schedule of two to three in-office days per week. Occasional in-person attendance may be required for meetings or events.

Qualifications

• High school diploma or GED required.
• Organizational and interpersonal skills essential.
• Ability to read and understand customer service contracts.
• Experience with Microsoft Office and business software (e.g., SAP, Outlook, Microsoft Teams).
• Experience dispatching/scheduling field personnel/technicians.
• Verbal and written English communication skills.
• Legally authorized to work in the United States without sponsorship.
• Associate degree or higher preferred.
• Familiarity with HVAC, energy efficiency systems, compressors, or related industry is a plus.
• Comfortable with ordering parts and ensuring availability for service or project needs.

Responsibilities

• Handle incoming service requests via phone or email and create service work orders.
• Schedule service technicians to meet SLAs.
• Lead weekly scheduling and WIP meetings with Operations Managers and Client Service Managers on-site.
• Act as primary contact for service customers to ensure requests are met.
• Decide scheduling and movement of resources based on urgency and availability.
• Order and track parts and subcontractors for maintenance plans and service calls.
• Evaluate time-and-material costs and process invoices.
• Follow up with customers post-service to ensure satisfaction.
• Coordinate activities across branch offices.
• Perform other duties as assigned by the Regional Operations Center Supervisor.

Skills

Organizational skills

Interpersonal skills

Understand contracts

Microsoft Office

SAP

Outlook

Microsoft Teams

Dispatching scheduling

English communication

US work authorization

Associate degree or higher

HVAC familiarity

Ordering parts

Education

High school diploma or GED

Associate degree or higher

Tools

SAP

Outlook

Microsoft Teams

Microsoft Office

Job description

Siemens in Laurel, MD is seeking a Service Coordinator to coordinate onsite and remote service activities from demand creation through delivery and close-out, ensuring customer expectations are met by scheduling and dispatching resources.

The position begins with approximately three months of full-time in-office training, followed by a hybrid schedule of two to three in-office days per week. Occasional in-person attendance may be required for meetings or events.