Service Coordinator - Building Automation Systems

Siemens AG

Laurel (MD)

Híbrido

USD 43 000 - 74 000

Tempo integral

há 14 horas

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Resumo da oferta

Siemens is seeking a Service Coordinator in Laurel, MD, to coordinate onsite and remote service activities from demand creation through delivery and close-out. The role includes a training period with full-time in-office hours, transitioning to a hybrid schedule with 2–3 in-office days weekly.

You will manage service requests, schedule technicians, run weekly meetings with Operations & Client Service Managers, and serve as the primary contact for customers to ensure timely service and

Qualificações

High school diploma or GED required.
Ability to read and understand customer service contracts.
Experience with Microsoft Office and business software systems.
Experience dispatching/scheduling field personnel/technicians.
Verbal and written English communication.
Legal authorization to work in the United States without sponsorship.

Responsabilidades

Handle incoming service requests via phone or email and create service work orders.
Schedule service technicians to meet SLAs.
Lead weekly scheduling and WIP meetings with Operations Managers and Client Service Managers on-site.
Act as primary contact for service customers to ensure requests are met.
Decide on scheduling and resource movements based on urgency and availability.
Order and track parts and subcontractors for maintenance and service calls.
Process invoices and review costs against scope of work.
Follow up with customers after service to ensure satisfaction.
Coordinate activities across branch offices.

Conhecimentos

Organizational skills

Contracts understanding

English communication

MS Office

Dispatching

SAP

Outlook

Microsoft Teams

Formação académica

High school diploma or GED

Ferramentas

SAP

Outlook

Microsoft Teams

Descrição da oferta de emprego

Job type

Full-time

Hybrid (Remote/Office)

Employment type

Permanent

Location(s)

Laurel - Maryland - United States of America

Position Location: This role supports our Laurel, MD branch location, which serves customers throughout the greater Washington, D.C. area.

Here at Siemens, we take pride in enabling sustainable progress through technology. We do this through empowering customers by combining the real and digital worlds. We are improving how we live, work, and move today and for the next generation! We know that the only way a business thrives is if our people are thriving. That's why we always put our people first. Our global, diverse team would be happy to support you and challenge you to grow in new ways. Who knows where our shared journey will take you?

Our Smart Buildings help to create efficient, safe, adaptable, and responsible environments. Our aim isn't just about improving buildings; it's about creating perfect places that improve people’s lives.

Transform the everyday with us!

Service Coordinators coordinate the delivery of onsite and remote service activities for our customers from the initial demand creation through delivery and close-out.

This is a hybrid role; To support a successful onboarding experience, this role requires approximately three months of full-time, in-office training (5 days per week, 8 hours per day). Following successful completion of training, employees will move to a hybrid schedule with two to three in-office days per week. Occasional in-office attendance may be required for business needs, team meetings, or special events.

As a Service Coordinator, you will:

Handle incoming service requests via phone or email, resulting in a service work order and scheduled or dispatched personnel
Schedule service technicians to support standard service level agreements
Prepare and lead weekly scheduling and Work in Progress (WIP) meetings with Operations Managers and the Client Service Managers on-site
Act as primary point of contact for service customers to ensure service requests are met
Handle decisions regarding the scheduling and movement of resources and material based on the nature of service calls, urgency, contractual obligation, and availability of service technicians
Order and track parts and subcontractors in support of maintenance plans and service calls using the service scheduling platform
Evaluate time-and-material (T&M) service orders for completed costs and scope of work, process invoices in accordance with standard billing practices
Proactively follow up with customers after completion of service to ensure a high level of satisfaction with the quality of work performed
Support, inform, prioritize, and coordinate activities and resources across branch offices
Other duties as assigned by the Regional Operations Center Supervisor

You will make an impact with these qualifications:

Basic Qualifications:

High school diplomaor state-recognized GED
Must have the ability to demonstrate:
Organizational and interpersonal skills
The ability to read and understand customer service contracts
Experience with Microsoft Officeand business software systems (e.g., SAP, Outlook, Microsoft Teams)
Experience dispatching/scheduling field personnel/technicians
Verbal and written communication skills in English
Legally authorized to work in the United States on a continual and permanent basis without company sponsorship

Preferred Qualifications:

Familiarity or experience with HVAC, Energy Efficiency Systems, Compressors, or a similar industry is a plus
Comfortable with ordering parts and ensuring availability for service or project needs

About Siemens

We are a global technology company focused on industry, infrastructure, transport, and healthcare. From more resource-efficient factories, resilient supply chains, and smarter buildings and grids, to sustainable transportation as well as advanced healthcare, we create technology with purpose adding real value for customers.

Our Commitment to Equity and Inclusion in our Diverse Global Workforce

We value your unique identity and perspective. We are fully committed to providing equitable opportunities and building a workplace that reflects the diversity of society, while ensuring that we attract the best talent based on qualifications, skills, and experiences. We welcome you to bring your authentic self and transform the everyday with us. #LI-KI1 #Southeast-EREF #VeteranCareers #TransitioningServiceMember #MilitarySpouse

The pay range for this position is $43,316 - $74,256 annually. The actual wage offered may be lower or higher depending on budget and candidate experience, knowledge, skills, qualifications, and premium geographic location.

Equal Employment Opportunity Statement

Siemens is an Equal Opportunity Employer encouraging inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to their race, color, creed, religion, national origin, citizenship status, ancestry, sex, age, physical or mental disability unrelated to ability, marital status, family responsibilities, pregnancy, genetic information, sexual orientation, gender expression, gender identity, transgender, sex stereotyping, order of protection status, protected veteran or military status, or an unfavorable discharge from military service, and other categories protected by federal, state or local law.

EEO is the Law

Applicants and employees are protected from discrimination on the basis of race, color, religion, sex, national origin, or any characteristic protected by Federal or other applicable law.

Reasonable Accommodations

If you require a reasonable accommodation in completing a job application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please fill out the accommodations form by clicking on this link Accommodationfor disability form . If you're unable to complete the form, you can reach out to our AskHR team for support at 1-866-743-6367. Please note our AskHR representatives do not have visibility of application or interview status.

Application Deadline

This role will be posted for a minimum of five (5) days from the original posting date. The posting timeline may change based on applicant volume to ensure we attract and consider a strong and representative candidate pool.

California Privacy Notice

California residents have the right to receive additional notices about theirpersonal information. To learn more, click here .

Equal Employment Opportunity Statement

EEO is the Law

Applicants and employees are protected from discrimination on the basis of race, color, religion, sex, national origin, or any characteristic protected by Federal or other applicable law.

Reasonable Accommodations

Pay Transparency

Siemens follows Pay Transparency laws.

Application Deadline

California Privacy Notice

California residents have the right to receive additional notices about theirpersonal information. To learn more, click here .

Criminal History

Qualified applications with arrest or conviction records will be considered for employment in accordance with applicable local and state laws.

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