Hybrid Service Dispatcher & Coordinator

Siemens AG; Norcross (GA); Hybrid; USD 36,000 - 62,000; Full time

Job summary

Siemens AG in Norcross, GA, is seeking a Service Coordinator/Dispatcher to coordinate onsite and remote service activities from demand creation through delivery and close-out. You will schedule and dispatch resources to meet customer commitments and maintain service quality.

Primary responsibilities include acting as the main customer contact, prioritizing service requests, and coordinating across branch offices and the Digital Service Center.

Qualifications

• High school diploma or state-recognized GED
• Organisational and interpersonal skills
• Ability to read and understand customer service contracts
• Experience with Microsoft Office and business software systems (e.g., SAP)
• Verbal and written communication skills in English
• Legally authorized to work in the United States without sponsorship

Responsibilities

• Support, inform, prioritize, and coordinate activities and resources across branch offices and the Digital Service Center
• Act as primary point of contact for service customers to ensure expectations are met
• Handle incoming service requests via phone or email, resulting in a service work order and scheduled or dispatched personnel
• Schedule resources to support standard service agreements
• Handle decisions regarding scheduling and movement of resources and material based on service calls, urgency, contractual obligation, and availability
• Order and track parts and subcontractors in support of maintenance plans and service calls using the service platform
• Evaluate time-and-material (T&M) service orders for completed costs and scope of work; process invoices in accordance with standard billing practices
• Proactively follow up with customers after completion of service to ensure satisfaction with the quality of work

Skills

Organizational skills

Interpersonal skills

English proficiency

MS Office

SAP

Contract reading

Education

High school diploma or GED

Tools

SAP

Microsoft Office

Job description

Siemens AG in Norcross, GA, is seeking a Service Coordinator/Dispatcher to coordinate onsite and remote service activities from demand creation through delivery and close-out. You will schedule and dispatch resources to meet customer commitments and maintain service quality.

Primary responsibilities include acting as the main customer contact, prioritizing service requests, and coordinating across branch offices and the Digital Service Center.