Service Dispatch & Coordination Specialist

Siemens AG; Norcross (GA); On-site; USD 36,000 - 62,000; Full time

Job summary

Siemens AG in Norcross, GA is seeking a Service Coordinator / Dispatcher to manage onsite and remote service activities from initial demand through delivery and close-out. You will coordinate resources across branch offices, be the primary contact for service customers, schedule work orders, and ensure adherence to contract terms and budgets while delivering high customer satisfaction.

Preferred candidates have a high school diploma, experience with Microsoft Office and SAP, and strong

Qualifications

• High school diploma or state-recognized GED.
• Ability to demonstrate organizational and interpersonal skills.
• Ability to read and understand customer service contracts.
• Experience with Microsoft Office and business software systems (e.g., SAP).
• Verbal and written communication skills in English.
• Legally authorized to work in the United States on a continual and permanent basis without company sponsorship.

Responsibilities

• Support, inform, prioritize, and coordinate activities and resources across branch offices and the Digital Service Center
• Act as primary point of contact for service customers to ensure expectations are met
• Handle incoming service requests via phone or email, resulting in a service work order and scheduled or dispatched personnel
• Schedule resources to support standard service agreements
• Handle decisions regarding the scheduling and movement of resources and material based on the nature of service calls, urgency, contractual obligation, and availability
• Order and track parts and subcontractors in support of maintenance plans and service calls using the service platform
• Evaluate time-and-material (T&M) service orders for completed costs and scope of work; process invoices in accordance with standard billing practices
• Proactively follow up with customers after completion of service to ensure a high level of satisfaction with the quality of work

Skills

Organizational skills

Interpersonal skills

Verbal and written English

Education

High school diploma or GED

Tools

SAP

Microsoft Office

Job description

Siemens AG in Norcross, GA is seeking a Service Coordinator / Dispatcher to manage onsite and remote service activities from initial demand through delivery and close-out. You will coordinate resources across branch offices, be the primary contact for service customers, schedule work orders, and ensure adherence to contract terms and budgets while delivering high customer satisfaction.

Preferred candidates have a high school diploma, experience with Microsoft Office and SAP, and strong