Service Coordinator - Hybrid Dispatch & Customer Care

Siemens AG; Kentucky; Hybrid; USD 43,000 - 74,000; Full time

Job summary

Siemens is seeking a Service Coordinator in Laurel, MD to manage service requests, schedule technicians, and coordinate resources across offices. You will ensure commitments are met and act as the primary customer contact.

The role involves initial in-office training for about three months before transitioning to a hybrid schedule with 2–3 in-office days weekly. Strong organizational and communication skills are essential.

Qualifications

• High school diploma or GED required.
• Ability to read and understand customer service contracts.
• Experience with Microsoft Office and business software systems.
• Experience dispatching and scheduling field personnel/technicians.
• Fluent in English; able to work in the United States without sponsorship.

Responsibilities

• Handle incoming service requests via phone or email, creating a service work order and scheduling or dispatching personnel.
• Schedule service technicians to support standard service level agreements.
• Prepare and lead weekly scheduling and Work in Progress (WIP) meetings with Operations Managers and Client Service Managers on-site.
• Act as the primary point of contact for service customers to ensure requests are met.
• Decide scheduling and movement of resources and materials based on urgency, contracts, and availability.
• Order and track parts and subcontractors to support maintenance plans and service calls.
• Evaluate time-and-material service orders for costs and scope; process invoices per standard billing.
• Proactively follow up with customers after service to ensure satisfaction.

Skills

Organizational skills

Interpersonal skills

Ability to read contracts

Microsoft Office

SAP

Outlook

Microsoft Teams

Dispatching

Scheduling

English communication

Education

High school diploma or GED

Tools

SAP

Outlook

Microsoft Teams

Job description

Siemens is seeking a Service Coordinator in Laurel, MD to manage service requests, schedule technicians, and coordinate resources across offices. You will ensure commitments are met and act as the primary customer contact.

The role involves initial in-office training for about three months before transitioning to a hybrid schedule with 2–3 in-office days weekly. Strong organizational and communication skills are essential.