Service Coordinator - Building Automation Systems

Siemens; Laurel (MD); Hybrid; USD 43,000 - 74,000; Full time

Job summary

Siemens in Laurel, MD is seeking a Service Coordinator to coordinate onsite and remote service activities from demand creation through delivery and close-out, ensuring customer expectations are met by scheduling and dispatching resources.

The position begins with approximately three months of full-time in-office training, followed by a hybrid schedule of two to three in-office days per week. Occasional in-person attendance may be required for meetings or events.

Qualifications

• High school diploma or GED required.
• Organizational and interpersonal skills essential.
• Ability to read and understand customer service contracts.
• Experience with Microsoft Office and business software (e.g., SAP, Outlook, Microsoft Teams).
• Experience dispatching/scheduling field personnel/technicians.
• Verbal and written English communication skills.
• Legally authorized to work in the United States without sponsorship.
• Associate degree or higher preferred.
• Familiarity with HVAC, energy efficiency systems, compressors, or related industry is a plus.
• Comfortable with ordering parts and ensuring availability for service or project needs.

Responsibilities

• Handle incoming service requests via phone or email and create service work orders.
• Schedule service technicians to meet SLAs.
• Lead weekly scheduling and WIP meetings with Operations Managers and Client Service Managers on-site.
• Act as primary contact for service customers to ensure requests are met.
• Decide scheduling and movement of resources based on urgency and availability.
• Order and track parts and subcontractors for maintenance plans and service calls.
• Evaluate time-and-material costs and process invoices.
• Follow up with customers post-service to ensure satisfaction.
• Coordinate activities across branch offices.
• Perform other duties as assigned by the Regional Operations Center Supervisor.

Skills

Organizational skills

Interpersonal skills

Understand contracts

Microsoft Office

SAP

Outlook

Microsoft Teams

Dispatching scheduling

English communication

US work authorization

Associate degree or higher

HVAC familiarity

Ordering parts

Education

High school diploma or GED

Associate degree or higher

Tools

SAP

Outlook

Microsoft Teams

Microsoft Office

Job description

Job Family: Buildings

Req ID: 528434

Position Location: This role supports our Laurel, MD branch location, which serves customers throughout the greater Washington, D.C. area.

Here at Siemens, we take pride in enabling sustainable progress through technology. We do this through empowering customers by combining the real and digital worlds. We are improving how we live, work, and move today and for the next generation! We know that the only way a business thrives is if our people are thriving. That’s why we always put our people first. Our global, diverse team would be happy to support you and challenge you to grow in new ways. Who knows where our shared journey will take you?

Our Smart Buildings help to create efficient, safe, adaptable, and responsible environments. Our aim isn’t just about improving buildings; it’s about creating perfect places that improve people’s lives.

Transform the everyday with us!

Our Service Coordinators coordinate the delivery of onsite and remote service activities for our customers from the initial demand creation through delivery and close-out. As a Service Coordinator, you ensure customer expectations and commitments are met for all services by scheduling and dispatching resources.

This is a hybrid role; To support a successful onboarding experience, this role requires approximately three months of full-time, in-office training (5 days per week, 8 hours per day). Following successful completion of training, employees will move to a hybrid schedule with two to three in-office days per week. Occasional in-office attendance may be required for business needs, team meetings, or special events.

As a Service Coordinator, you will:

• Handle incoming service requests via phone or email, resulting in a service work order and scheduled or dispatched personnel
• Schedule service technicians to support standard service level agreements
• Prepare and lead weekly scheduling and Work in Progress (WIP) meetings with Operations Managers and the Client Service Managers on-site
• Act as primary point of contact for service customers to ensure service requests are met
• Handle decisions regarding the scheduling and movement of resources and material based on the nature of service calls, urgency, contractual obligation, and availability of service technicians
• Order and track parts and subcontractors in support of maintenance plans and service calls using the service scheduling platform
• Evaluate time-and-material (T&M) service orders for completed costs and scope of work, process invoices in accordance with standard billing practices
• Proactively follow up with customers after completion of service to ensure a high level of satisfaction with the quality of work performed
• Support, inform, prioritize, and coordinate activities and resources across branch offices
• Other duties as assigned by the Regional Operations Center Supervisor

You will make an impact with these qualifications:

• High school diplomaor state-recognized GED
• Must have the ability to demonstrate:
• Organizational and interpersonal skills
• The ability to read and understand customer service contracts
• Experience with Microsoft Officeand business software systems (e.g., SAP, Outlook, Microsoft Teams)
• Experience dispatching/scheduling field personnel/technicians
• Verbal and written communication skills in English
• Legally authorized to work in the United States on a continual and permanent basis without company sponsorship
• Associate degree or higher
• Familiarity or experience with HVAC, Energy Efficiency Systems, Compressors, or a similar industry is a plus
• Comfortable with ordering parts and ensuring availability for service or project needs

About Siemens

We are a global technology company focused on industry, infrastructure, transport, and healthcare. From more resource-efficient factories, resilient supply chains, and smarter buildings and grids, to sustainable transportation as well as advanced healthcare, we create technology with purpose adding real value for customers.

Our Commitment to Equity and Inclusion in our Diverse Global Workforce

We value your unique identity and perspective. We are fully committed to providing equitable opportunities and building a workplace that reflects the diversity of society, while ensuring that we attract the best talent based on qualifications, skills, and experiences. We welcome you to bring your authentic self and transform the everyday with us. #LI-KI1 #Southeast-EREF #VeteranCareers #TransitioningServiceMember #MilitarySpouse

You’ll Benefit From

Siemens offers a variety of health and wellness benefits to our employees. Details regarding our benefits can be found here: https://www.benefitsquickstart.com/siemens/index.html

The pay range for this position is $43,316 – $74,256 annually. The actual wage offered may be lower or higher depending on budget and candidate experience, knowledge, skills, qualifications, and premium geographic location.

Organization: Smart Infrastructure

Job Type: Full-time

Category: SCM-Procurement / Supply Chain Logistics