Service Operations Coordinator

CM3 Building Solutions, Inc.; Fort Washington (Montgomery County); On-site; USD 42,000 - 58,000; Full time

Job summary

CM3 Building Solutions, Inc. in Fort Washington, PA is seeking a detail-oriented Service Coordinator to support the Service Manager with daily department tasks, phone coverage for field technicians and customers, and essential administrative duties.

The role requires strong Excel skills, the ability to manage multiple tasks, and excellent communication. You will process work orders, track status in ServiceTrade, coordinate time sheets, and assist with renewals and maintenance updates.

Qualifications

• High School Diploma or GED equivalent.
• Strong working knowledge of Microsoft Excel, Word, and Outlook.
• Ability to learn new computer programs for Service Management Accounting.
• Phone skills; articulate and clear when speaking on the phone.
• Ability to work independently and as part of a team.

Responsibilities

• Handle inbound service calls and provide coverage during business hours.
• Make outbound calls to inform customers of inspections and schedule changes.
• Process service work requests and create work orders for field techs.
• Utilize ServiceTrade to manage work orders and invoicing preparation.
• Coordinate time sheets and assist with payroll-related tasks.
• Assist with contract renewals and maintenance update communications.

Skills

Detail oriented

Microsoft Excel

Organizational skills

Multitasking

Education

High School Diploma or GED

Tools

ServiceTrade

Job description

CM3 Building Solutions, Inc. in Fort Washington, PA is seeking a detail-oriented Service Coordinator to support the Service Manager with daily department tasks, phone coverage for field technicians and customers, and essential administrative duties.

The role requires strong Excel skills, the ability to manage multiple tasks, and excellent communication. You will process work orders, track status in ServiceTrade, coordinate time sheets, and assist with renewals and maintenance updates.