Service Coordinator

Siemens; Austin (TX); On-site; USD 40,000 - 68,000; Full time

Job summary

Siemens in Austin, TX is seeking a Service Coordinator to quote, coordinate and schedule branch service activities and resources to meet customer commitments while delivering high-quality service. You will be the main point of contact for service customers, dispatch field labor, manage documentation, and support project profitability through cost containment.

In this role you will utilize SAP for data management, coordinate scheduling decisions, and ensure timely completion of service orders and

Qualifications

• 2–5+ years of relevant service coordination experience.
• Legally authorized to work in the United States without sponsorship.
• Strong organizational, verbal and written communication skills.

Responsibilities

• Serve as the main point of contact for service customers and ensure expectations are met.
• Schedule and dispatch field labor to meet requests based on urgency and resources.
• Document, prioritize, and organize service work orders, timesheets and related records.
• Assist in processing credit memos, collections, and project profitability.
• Maintain SAP data for employees, service calls and customers.
• Support non-installed parts sales including orders, pricing and invoicing where needed.

Skills

Organizational skills

Communication skills

Microsoft Office

SAP experience

Team coordination

Education

High School diploma or GED

Tools

SAP

Job description

Here at Siemens, we take pride in enabling sustainable progress through technology. We do this through empowering customers by combining the real and digital worlds. We are improving how we live, work, and move today and for the next generation! We know that the only way a business thrives is if our people are thriving. That’s why we always put our people first. Our global, diverse team would be happy to support you and challenge you to grow in new ways. Who knows where our shared journey will take you?

Our Smart Buildings help to create efficient, safe, adaptable, and responsible environments. Our aim isn’t just about improving buildings; it’s about creating perfect places that improve people’s lives.

Short Overall Summary of Position: Effectively quote, coordinate, and schedule branch service activities and resources to ensure customer expectations and commitments are met while delivering high quality service. Provides support, information, prioritization and coordination of assignments for field service personal.

As a Service Coordinator, you will:

• Serve as the main point of contact for all service customers to ensure expectations are being met. Proactively follow-up with customer after completion of service visit to ensure a high level of satisfaction with quality of work received.
• Handle decisions regarding the scheduling and movement of manpower and material. Schedule and dispatch field labor force to meet customer requests and expectations based upon nature of call, urgency, contractual obligation, available resources, and customer needs.
• Ensure all service requests and dispatches are well documented, coordinated, prioritized, and organized. Review, process, and distribute all service documentation including service orders, timesheets, packing slips, purchase orders, accounts payable vouchers, MTO's and/or RMTR's as assigned
• Assist in processing credit memos and collections. Assist in project profitability through cost containment procedures and processes. Maintain timely set up and completeness of related job folders as assigned.
• Utilize, maintain, and update all employee, service call and customer information in SAP
• Utilize, where appropriate, all features including but not limited to service reporting, time stamping, etc. May be responsible for non-installed parts sales including processing orders, pricing and invoicing.

You will make an impact with these qualifications:

Basic Qualifications:

• High School diploma or state-recognized GED
• Good organizational, interpersonal and verbal and written communication skills
• Knowledgeable in Microsoft Office and business software systems (i.e. SAP)
• 2-5+ years of successful experience in area of responsibility and successful demonstration of Key Responsibilities and Knowledge as presented above
• Legally authorized to work in the United States on a continual and permanent basis without company sponsorship

Preferred Qualifications:

• Technical school or Associates degree (2 year)
• Familiarity or experience with Fire Life Safety & Security Access Control Systems

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About Siemens

We are a global technology company focused on industry, infrastructure, transport, and healthcare. From more resource-efficient factories, resilient supply chains, and smarter buildings and grids,to sustainable transportation as well as advanced healthcare, we create technology with purpose adding real valuefor customers.

Our Commitment to Equity and Inclusion in our Diverse Global Workforce

We value your unique identity and perspective. We are fully committed to providing equitable opportunities and building a workplace that reflects the diversity of society, while ensuring that we attract the best talent based on qualifications, skills, and experiences. We welcome you to bring your authentic self and transform the everyday with us.

You’ll Benefit From

Siemens offers a variety of health and wellness benefits to our employees. Details regarding our benefits can be found here: https://www.benefitsquickstart.com/siemens/index.html

The pay range for this position is $39,566 - $67,827 annually. The actual wage offered may be lower or higher depending on budget and candidate experience, knowledge, skills, qualifications, and premium geographic location.