Service Office Administrator — Scheduling & Customer Care

Generator Supercenter; South Lyon (MI); On-site; USD 32,000 - 46,000; Full time

Benefits offered by this job

Medical, Dental and Vision

401K Matching after 6 months

Training & development

Voluntary Life Insurance

Short and Long Term Disability

Job summary

Generator Supercenter is seeking an Administrative Assistant to join our growing organization. You will perform clerical tasks, answer phones, and help around the office while assisting the Service Dept. with documents, files, and scheduling.

The role emphasizes organization, communication, and customer service in a fast-paced environment. The position requires strong multitasking abilities, attention to detail, and teamwork to keep operations running smoothly.

Qualifications

• High school diploma or equivalent.
• Proficient in relevant computer applications.
• Required language proficiency as stated in the posting.
• Knowledge of customer service principles and practices.
• Good data entry and typing skills.

Responsibilities

• Coordinate and schedule service calls and maintenance for generators.
• Dispatch field technicians efficiently based on location and availability.
• Communicate with customers regarding appointment times, service updates, and inquiries.
• Maintain accurate service records and scheduling logs.
• Assist with incoming service requests via phone and email.
• Work closely with service managers and technicians to ensure smooth operations.
• Provide exceptional customer service and follow up on completed jobs.
• Must be organized, detail-oriented, and comfortable in a fast-paced environment.

Skills

Verbal communication

Written communication

Listening skills

Problem solving

Customer service

Organizational skills

Attention to detail

Good judgment

Adaptability

Teamwork

Stress tolerance

Multitasking

Education

High school diploma or equivalent

Proficient in relevant computer applications

Required language proficiency

Knowledge of customer service

Good data entry and typing skills

Job description

Generator Supercenter is seeking an Administrative Assistant to join our growing organization. You will perform clerical tasks, answer phones, and help around the office while assisting the Service Dept. with documents, files, and scheduling.

The role emphasizes organization, communication, and customer service in a fast-paced environment. The position requires strong multitasking abilities, attention to detail, and teamwork to keep operations running smoothly.