Service Operations Admin & Dispatch

Generatorsupercenterofdetroit; Detroit (MI); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401K matching

Voluntary life insurance

Short-term disability

Long-term disability

Training & development

Job summary

Generator Supercenter is seeking a highly organized Administrative Assistant to join our growing Detroit team. You will perform clerical tasks, answer phones, and help around the office while assisting the Service Dept. with preparing documents and organizing files to keep operations running smoothly.

Key traits include verbal and written communication, listening, attention to detail, and teamwork. This role offers a collaborative environment with potential growth and strong customer service

Qualifications

• High school diploma or equivalent.
• Proficient in relevant computer applications.
• Required language proficiency
• Knowledge of customer service
• Good data entry and typing skills

Responsibilities

• Coordinate and schedule service calls and maintenance for generators.
• Dispatch field technicians based on location and availability.
• Communicate with customers regarding appointment times, service updates, and inquiries.
• Maintain accurate service records and scheduling logs.
• Assist with incoming service requests via phone and email.
• Work closely with service managers and technicians to ensure smooth operations.
• Provide exceptional customer service and follow up on completed jobs.
• Must be organized, detail-oriented, and comfortable in a fast-paced environment.

Skills

Verbal communication

Written communication

Listening skills

Problem solving

Customer service

Organizational skills

Attention to detail

Good judgment

Adaptability

Teamwork

Stress tolerance

Multi-tasking

Education

High school diploma

Computer proficiency

Data entry

Typing skills

Job description

Generator Supercenter is seeking a highly organized Administrative Assistant to join our growing Detroit team. You will perform clerical tasks, answer phones, and help around the office while assisting the Service Dept. with preparing documents and organizing files to keep operations running smoothly.

Key traits include verbal and written communication, listening, attention to detail, and teamwork. This role offers a collaborative environment with potential growth and strong customer service