Service Office Admin & Scheduler

Generator Supercenter of Detroit; New Hudson (MI); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Positive work environment

Voluntary Life Insurance

Disability insurance

Medical, Dental and Vision

401K matching

Training & development

Job summary

Generator Supercenter is seeking an Administrative Assistant to keep the office organized, answer phones, and assist the Service Dept. with documents and scheduling.

You will manage files, coordinate service calls, and ensure smooth operations while delivering excellent customer service. Ideal candidates have strong communication, data-entry accuracy, and the ability to multitask in a fast-paced environment.

Qualifications

• High school diploma or equivalent.
• Proficient in relevant computer applications.
• Knowledge of customer service.
• Good data entry and typing skills.

Responsibilities

• Coordinate and schedule service calls and maintenance for generators.
• Dispatch field technicians efficiently based on location and availability.
• Communicate with customers regarding appointment times, service updates, and inquiries.
• Maintain accurate service records and scheduling logs.
• Assist with incoming service requests via phone and email.
• Work closely with service managers and technicians to ensure smooth operations.
• Provide exceptional customer service and follow up on completed jobs.
• Must be organized, detail-oriented, and comfortable in a fast-paced environment.
• Mandatory On-Call Availability During Hurricane Season.

Skills

Verbal and written communication

Listening skills

Problem analysis and problem-solving

Customer service orientation

Organizational skills

Attention to detail

Good judgment

Adaptability

Teamwork

Stress tolerance and resilience

Multi-tasking

Education

High school diploma or equivalent

Job description

Generator Supercenter is seeking an Administrative Assistant to keep the office organized, answer phones, and assist the Service Dept. with documents and scheduling.

You will manage files, coordinate service calls, and ensure smooth operations while delivering excellent customer service. Ideal candidates have strong communication, data-entry accuracy, and the ability to multitask in a fast-paced environment.