Service Dispatcher & Office Coordinator

Generator Supercenter of Austin; Ashburn (VA); On-site; USD 27,552 - 41,328; Part time

Job summary

Generator Supercenter is seeking a part-time Scheduling Coordinator/Dispatcher to join our office team. You will schedule and dispatch service technicians for maintenance and repairs, answer phones, and support the office manager with documentation and file organization.

The role requires strong communication, organization, and multitasking abilities. Responsibilities include coordinating with the parts department, maintaining service records, and ensuring timely service delivery.

Qualifications

• High school diploma or equivalent.
• Proficient in relevant computer applications.
• Required language proficiency.
• Knowledge of customer service.
• Good data entry and typing skills.

Responsibilities

• Schedule and dispatch service technicians for preventive maintenance, repairs, and emergency calls.
• Prioritize and coordinate service calls based on urgency, location, and technician availability.
• Monitor technician workloads to ensure efficiency and productivity.
• Serve as the main point of contact for customers regarding service requests, updates, and scheduling.
• Provide accurate information about service timelines, job status, and maintenance programs.
• Handle customer inquiries and resolve service-related issues promptly.
• Create, update, and close work orders in the service management system.
• Ensure all service documentations are completed accurately.
• Maintain detailed service records for warranty and compliance purposes.
• Coordinate with the parts department to order necessary components for repairs and maintenance.
• Track part deliveries and ensure timely availability for scheduled jobs.
• Maintain accurate inventory and usage records.

Skills

Communication

Listening

Problem solving

Customer service

Organizational skills

Attention to detail

Judgment

Adaptability

Teamwork

Stress tolerance

Multi-tasking

Education

HS diploma

Computer proficiency

Language proficiency

Customer service knowledge

Data entry skills

Job description

Generator Supercenter is seeking a part-time Scheduling Coordinator/Dispatcher to join our office team. You will schedule and dispatch service technicians for maintenance and repairs, answer phones, and support the office manager with documentation and file organization.

The role requires strong communication, organization, and multitasking abilities. Responsibilities include coordinating with the parts department, maintaining service records, and ensuring timely service delivery.