Operations & Scheduling Coordinator

Generator Supercenter of Birmingham; Homewood (AL); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

Positive work environment

Voluntary Life Insurance

Short and Long Term Disability

Medical Insurance

Dental Insurance

Vision Insurance

401(k) + 401(k) matching after 60 days

Paid time off

Training & development

Wellness resources

Job summary

Generator Supercenter is seeking a Full-time, highly organized administrative assistant to oversee daily operations, scheduling, and service coordination for residential generator services. The role involves coordinating electricians for service calls and repairs, managing customer relations, and ensuring timely project completion.

The ideal candidate will have experience in production management, scheduling, or service coordination, with strong communication and organizational skills to support

Qualifications

• Strong organizational and problem-solving skills are essential.
• Excellent communication and customer service abilities are required.
• Ability to manage multiple tasks and meet deadlines in a fast-paced environment.

Responsibilities

• Scheduling & Coordination: Schedule service visits using route optimization tools to maximize efficiency.
• Assign and dispatch electricians for residential service calls and generator repairs.
• Manage and schedule installations from start to end.
• Customer Service & Billing: Answer inbound calls and assist customers with inquiries.
• Set up and manage automatic billing cycles for service contract customers.
• Handle customer escalations and provide effective resolutions.
• Collect deposits and collect different payment plans.
• Operations & Reporting: Organize and track service parts and materials to ensure availability.
• Report weekly and monthly KPIs to corporate locations.
• Participate in team meetings, offering insights and reports directly to corporate leadership.
• Team Management & Hiring: Interview potential employees for store locations.
• Set opening and closing schedules for the store.
• Manage payroll hours for all employees.
• Project Oversight & Financials: Track projects from sales through completion, ensuring all deadlines are met.
• Collect payments due upon project completion.

Skills

Strong organizational skills

Excellent communication

Customer service abilities

Ability to manage multiple tasks

Problem-solving skills

Tools

Scheduling software

Route optimization tools

Job description

Generator Supercenter is seeking a Full-time, highly organized administrative assistant to oversee daily operations, scheduling, and service coordination for residential generator services. The role involves coordinating electricians for service calls and repairs, managing customer relations, and ensuring timely project completion.

The ideal candidate will have experience in production management, scheduling, or service coordination, with strong communication and organizational skills to support