Service Office Admin

Generator Supercenter of Detroit; New Hudson (MI); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Positive work environment

Voluntary Life Insurance

Disability insurance

Medical, Dental and Vision

401K matching

Training & development

Job summary

Generator Supercenter is seeking an Administrative Assistant to keep the office organized, answer phones, and assist the Service Dept. with documents and scheduling.

You will manage files, coordinate service calls, and ensure smooth operations while delivering excellent customer service. Ideal candidates have strong communication, data-entry accuracy, and the ability to multitask in a fast-paced environment.

Qualifications

• High school diploma or equivalent.
• Proficient in relevant computer applications.
• Knowledge of customer service.
• Good data entry and typing skills.

Responsibilities

• Coordinate and schedule service calls and maintenance for generators.
• Dispatch field technicians efficiently based on location and availability.
• Communicate with customers regarding appointment times, service updates, and inquiries.
• Maintain accurate service records and scheduling logs.
• Assist with incoming service requests via phone and email.
• Work closely with service managers and technicians to ensure smooth operations.
• Provide exceptional customer service and follow up on completed jobs.
• Must be organized, detail-oriented, and comfortable in a fast-paced environment.
• Mandatory On-Call Availability During Hurricane Season.

Skills

Verbal and written communication

Listening skills

Problem analysis and problem-solving

Customer service orientation

Organizational skills

Attention to detail

Good judgment

Adaptability

Teamwork

Stress tolerance and resilience

Multi-tasking

Education

High school diploma or equivalent

Job description

Benefits:

A positive and collaborative work environment

Voluntary Life Insurance

Short and Long Term Disability

Medical, Dental and Vision

401K Matching (after 6 months of employment)

Training & development

About Generator Supercenter

Generator Supercenter is the company for all your generator needs. We provide high-quality models, have factory certified technicians for repairs and maintenance, and offer turnkey installations. We are the number #1 Generac dealer in North America. Our employees have extensive training to provide a professional experience every step of the way. Our mission is …. To joyfully provide comfort and peace-of-mind for our customers. To be an outstanding partner to our suppliers. To change the lives of our team members by giving direction, respect, and the opportunity for financial growth. To think and act in alignment with our Creator.

Job description

Generator Supercenter is seeking a highly organized and responsible Administrative Assistant to join our growing organization. In this position, you will perform clerical tasks, answer phones, and help around the office. Other duties will include assisting the Service Dept. with preparing documents, organizing files, managing existing documents, and generally keeping the office organized, tidy, and running smoothly.

Key Competencies and Requirements:

Verbal and written communication skills

Listening skills

Problem analysis and problem-solving

Customer service orientation

Organizational skills

Attention to detail

Good judgment

Adaptability

Teamwork

Stress tolerance and Resilience

Multi-tasker - be able to perform various clerical duties.

Education & Experience:

High school diploma or equivalent

Proficient in relevant computer applications

Required language proficiency

Knowledge of customer service

Good data entry and typing skills

Duties and Responsibilities:

Coordinate and schedule service calls and maintenance for generators

Dispatch field technicians efficiently based on location and availability

Communicate with customers regarding appointment times, service updates, and inquiries

Maintain accurate service records and scheduling logs

Assist with incoming service requests via phone and email

Work closely with service managers and technicians to ensure smooth operations

Provide exceptional customer service and follow up on completed jobs

Must be organized, detail-oriented, and comfortable in a fast-paced environment

REQUIRED

Mandatory On-Call Availability During Hurricane Season

Phone etiquette

Team Collaboration & Cross-Department Support

We are the Largest Residential Generator Installer in the state of Texas and rapidly expanding across the US. Come be a part of our team!

Note: This job description is not intended to be all-inclusive. The employee may perform other related duties as necessary to meet the ongoing needs of the organization.