Service Manager: Lead Tech Team + 24% Bonus Potential

RDO Equipment Co; California; On-site; USD 75,000 - 100,000; Full time

Benefits offered by this job

Benefits package

Renovated shop

Team recognition

Diverse customer base

Community involvement

Job summary

RDO Equipment Co. is seeking a Service Manager in California to lead a team of technicians and oversee work orders, scheduling, and customer relations. The role focuses on delivering a world-class service experience in a dynamic shop environment and building strong customer partnerships.

You will drive operations, empower staff, and promote a culture of excellence while aligning with company values and goals.

Qualifications

• Leadership abilities to manage a team of technicians.
• Excellent customer service skills.
• Tech-savvy and proficient with computers.
• Strong written and verbal communication.
• Ability to thrive in a fast-paced environment.
• Valid work authorization to work in the U.S. without sponsorship.

Responsibilities

• Manage Work Orders: open/close orders, track progress, ensure smooth operations.
• Scheduling and Workflow Management: assign techs, manage schedules, ensure alignment.
• Deliver top-notch service to customers during repairs.
• Communicate clearly with team and customers to keep everyone informed.
• Team Management and Development: lead and grow a capable technician team.
• Customer Service and Relationship Building: maintain satisfaction and relationships.

Skills

Leadership

Customer service

Tech-savvy

Communication

Fast-paced environment

Work authorization

Job description

RDO Equipment Co. is seeking a Service Manager in California to lead a team of technicians and oversee work orders, scheduling, and customer relations. The role focuses on delivering a world-class service experience in a dynamic shop environment and building strong customer partnerships.

You will drive operations, empower staff, and promote a culture of excellence while aligning with company values and goals.