Service Manager: Lead Tech Team & Customer Experience

R.D. Offutt Company; California; On-site; USD 75,000 - 100,000; Full time

Benefits offered by this job

Benefits package

Renovated shop

Team recognition program

Job summary

RDO Equipment Co. in Imperial, CA, is seeking a Service Manager to lead a skilled technician team, manage work orders, oversee scheduling, and build strong customer relationships in a productive shop environment.

You will drive service excellence, ensure smooth operations, and foster a collaborative workplace. The role offers a competitive salary, substantial bonus potential, and a comprehensive benefits package.

Qualifications

• Leadership abilities and experience in a supervisory role.
• Excellent customer service mindset and relationship building.
• Comfortable using computers and learning new systems.
• Ability to communicate clearly in writing and verbally.
• Thrives in a fast-moving environment with shifting priorities.
• Must have valid work authorization to work in the U.S. without sponsorship.

Responsibilities

• Manage and close work orders; monitor progress and ensure smooth operations.
• Schedule technicians and manage workflows to optimize coverage and throughput.
• Provide top-tier service to customers and maintain clear, respectful communication.
• Coordinate team communication to keep everyone aligned and informed.
• Lead and develop technicians; resolve issues and support growth.
• Build strong customer relationships and deliver a world-class service experience.

Skills

Leadership

Customer service

Tech-savvy

Communication

Pace

Work authorization

Job description

RDO Equipment Co. in Imperial, CA, is seeking a Service Manager to lead a skilled technician team, manage work orders, oversee scheduling, and build strong customer relationships in a productive shop environment.

You will drive service excellence, ensure smooth operations, and foster a collaborative workplace. The role offers a competitive salary, substantial bonus potential, and a comprehensive benefits package.