Service Manager: Lead Tech Team & Customer Care

Idahoan Foods, LLC; Yuma (AZ); On-site; USD 75,000 - 100,000; Full time

Benefits offered by this job

Benefits package

Job summary

RDO Equipment Co. in Yuma is seeking a Service Manager to lead a talented team of technicians and oversee service operations. You will manage work orders, schedule workloads, and champion a customer-focused, productive shop environment.

The role emphasizes leadership, team development, and delivering world-class service to customers while building lasting relationships. A dynamic, fast-paced setting in the Southwest with strong community ties.

Qualifications

• Experience leading a team of technicians.
• Ability to manage work orders and scheduling.
• Strong communication with customers and team.
• Willingness to learn and adapt in a fast-paced environment.
• Must have valid work authorization to work in the U.S.

Responsibilities

• Managing Work Orders: opening and closing orders; tracking progress and ensuring smooth operation in internal systems.
• Scheduling and Workflow Management: assigning the right techs to the right jobs at the right time; managing schedules.
• Deliver top-notch service to customers: communicate clearly, respectfully and in a timely manner during repairs.
• Communication: keeping the team and customers aligned throughout the process.
• Team Management and Development: lead, motivate, and support growth of technicians.
• Customer Service and Relationship Building: ensure customer satisfaction and build strong relationships.
• Leadership Abilities: readiness to lead and grow in the role.
• Customer Service Skills: delivering top-notch customer experiences.
• Tech-Savvy: comfortable with computers and learning new systems.

Skills

Leadership

Customer service

Communication

Problem solving

Job description

RDO Equipment Co. in Yuma is seeking a Service Manager to lead a talented team of technicians and oversee service operations. You will manage work orders, schedule workloads, and champion a customer-focused, productive shop environment.

The role emphasizes leadership, team development, and delivering world-class service to customers while building lasting relationships. A dynamic, fast-paced setting in the Southwest with strong community ties.