Service Manager - Lead Tech Teams & Customer Success

RDO Equipment Co.

Burnsville (MN)

On-site

USD 70,000 - 90,000

Full time

4 days ago

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Benefits offered by this job

Bonus potential 24%

Benefits package

Competitive pay

Job summary

RDO Equipment Co. in Burnsville, MN seeks a Service Manager to lead a team of service technicians, manage schedules, and partner with customers to deliver timely, high-quality service solutions.

Balance people leadership with operational excellence and strong customer relationships in a values-driven organization. The role offers leadership development, a robust benefits package, and competitive compensation for experienced candidates within our Vermeer division.

Qualifications

Leadership abilities with a desire to learn and grow.
Customer service mindset focused on delivering top-notch experiences.
Tech-savvy and quick to learn new systems.
Experience in the industry is a plus but not required; learning/support available.
Strong written and verbal communication.

Responsibilities

Managing work orders: open/close orders, track progress, ensure smooth operations.
Scheduling and workflow management: assign technicians to jobs at the right time.
Communication: keep team and customers informed and aligned.
Team management and development: motivate and support growth.
Customer service and relationship building: deliver a world-class experience.
For a complete list of duties, view the full job description.

Skills

Leadership

Customer service

Tech proficiency

Communication

Adaptability

Work authorization

Job description

RDO Equipment Co. in Burnsville, MN seeks a Service Manager to lead a team of service technicians, manage schedules, and partner with customers to deliver timely, high-quality service solutions.

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