Service Manager: Lead Tech Team & Top‑Notch Service

R.D. Offutt Company; Lakeside (CA); On-site; USD 75,000 - 95,000; Full time

Benefits offered by this job

Bonus potential 24%

Benefits package

Core values driven culture

Job summary

RDO Equipment Co. is seeking a Service Manager in Lakeside, CA to lead a talented technician team. You will manage work orders, oversee scheduling, and build lasting customer relationships to create a productive shop environment.

Join a values-driven company that emphasizes growth and teamwork across a busy service operation. You will drive service excellence, develop your staff, and ensure top-quality support for customers throughout the repair process in a fast-paced setting.

Qualifications

• Leadership abilities to step into a leadership role.
• Customer service excellence and ability to build relationships.
• Tech-savvy with aptitude for learning new systems.
• Clear written and spoken communication.
• Thrives in a fast-moving environment with shifting priorities.
• Must have valid work authorization to work in the U.S. without sponsorship.

Responsibilities

• Managing Work Orders: open/close orders and track progress in internal systems.
• Scheduling and Workflow Management: assign technicians to jobs and manage schedules.
• Deliver top-notch service to customers during the repair process.
• Maintain clear communication with team and customers to ensure alignment.
• Lead and develop the tech team, addressing issues and coaching growth.
• Build strong customer relationships and deliver a world-class experience.

Skills

Leadership Abilities

Customer Service Skills

Tech-Savvy

Communication

Pace

Valid Work Authorization

Job description

RDO Equipment Co. is seeking a Service Manager in Lakeside, CA to lead a talented technician team. You will manage work orders, oversee scheduling, and build lasting customer relationships to create a productive shop environment.

Join a values-driven company that emphasizes growth and teamwork across a busy service operation. You will drive service excellence, develop your staff, and ensure top-quality support for customers throughout the repair process in a fast-paced setting.