Service Manager: Lead Tech Team & Customer Excellence

RDO Equipment Co; Imperial (CA); On-site; USD 75,000 - 100,000; Full time

Benefits offered by this job

Bonus potential 24%

Comprehensive benefits package

Job summary

RDO Equipment Co. is seeking a Service Manager in Imperial, CA to lead a team of technicians, manage work orders, and coordinate scheduling for efficient repairs. You’ll build strong customer relationships and create a productive shop environment while upholding company standards and values.

The role emphasizes leadership, communication, and the ability to drive top-tier service in a fast-paced setting. The Imperial team serves a diverse customer base with a focus on quality workmanship and

Qualifications

• Leadership capabilities with a focus on team growth and development.
• Strong customer service mindset with the ability to build relationships.
• Comfort using computers and quick to learn new systems.
• Clear written and verbal communication in fast-moving environments.
• Ability to adapt to shifting priorities in a busy shop.
• Familiarity with the machinery/industry is a plus, not required.

Responsibilities

• Oversee and manage work orders from opening to closure, tracking progress.
• Schedule technicians and manage workflows to ensure timely repairs.
• Deliver high-quality service and communicate with customers during the repair process.
• Coordinate team communications to keep everyone aligned on goals.
• Lead and develop a team of technicians, addressing issues and coaching.
• Foster strong customer relationships to ensure satisfaction and repeat business.
• Refer to full job description for additional duties.

Skills

Leadership

Customer service

Tech-savvy

Communication

Pace

Industry knowledge

Job description

RDO Equipment Co. is seeking a Service Manager in Imperial, CA to lead a team of technicians, manage work orders, and coordinate scheduling for efficient repairs. You’ll build strong customer relationships and create a productive shop environment while upholding company standards and values.

The role emphasizes leadership, communication, and the ability to drive top-tier service in a fast-paced setting. The Imperial team serves a diverse customer base with a focus on quality workmanship and