Service Manager: Lead Tech Team & Customer Experience

R.D. Offutt Company; Burnsville (MN); On-site; USD 70,000 - 90,000; Full time

Benefits offered by this job

Competitive compensation

Comprehensive benefits package

Team culture and values

Job summary

RDO Equipment Co. in Burnsville, MN is seeking a Service Manager to lead and develop a team of Service Technicians, manage schedules and workflows, and partner with customers to deliver timely service solutions. This role balances people leadership with operational excellence and customer relationships.

You will drive work orders, coordinate resources, and ensure clear communication across teams while upholding the company’s values and commitment to quality service.

Qualifications

• Experience in service management or leadership is preferred.
• Strong communication and customer service skills.
• Tech-savvy and quick to learn new systems.
• Valid work authorization to work in the U.S. without sponsorship.

Responsibilities

• Managing Work Orders: opening/closing orders and tracking progress.
• Scheduling and Workflow Management: assign techs to jobs and manage workflows.
• Communication: keep team and customers aligned.
• Team Management and Development: lead and develop technicians.
• Customer Service and Relationship Building: ensure customer satisfaction.
• Leadership Abilities: grow into leadership role and learn.
• Customer Service Skills: deliver top-notch experiences.

Skills

Leadership

Team management

Customer service

Communication

Tech-savvy

Pace

Job description

RDO Equipment Co. in Burnsville, MN is seeking a Service Manager to lead and develop a team of Service Technicians, manage schedules and workflows, and partner with customers to deliver timely service solutions. This role balances people leadership with operational excellence and customer relationships.

You will drive work orders, coordinate resources, and ensure clear communication across teams while upholding the company’s values and commitment to quality service.