Service Manager

Idahoan Foods, LLC; Yuma (AZ); On-site; USD 75,000 - 100,000; Full time

Benefits offered by this job

Benefits package

Job summary

RDO Equipment Co. in Yuma is seeking a Service Manager to lead a talented team of technicians and oversee service operations. You will manage work orders, schedule workloads, and champion a customer-focused, productive shop environment.

The role emphasizes leadership, team development, and delivering world-class service to customers while building lasting relationships. A dynamic, fast-paced setting in the Southwest with strong community ties.

Qualifications

• Experience leading a team of technicians.
• Ability to manage work orders and scheduling.
• Strong communication with customers and team.
• Willingness to learn and adapt in a fast-paced environment.
• Must have valid work authorization to work in the U.S.

Responsibilities

• Managing Work Orders: opening and closing orders; tracking progress and ensuring smooth operation in internal systems.
• Scheduling and Workflow Management: assigning the right techs to the right jobs at the right time; managing schedules.
• Deliver top-notch service to customers: communicate clearly, respectfully and in a timely manner during repairs.
• Communication: keeping the team and customers aligned throughout the process.
• Team Management and Development: lead, motivate, and support growth of technicians.
• Customer Service and Relationship Building: ensure customer satisfaction and build strong relationships.
• Leadership Abilities: readiness to lead and grow in the role.
• Customer Service Skills: delivering top-notch customer experiences.
• Tech-Savvy: comfortable with computers and learning new systems.

Skills

Leadership

Customer service

Communication

Problem solving

Job description

Ready to take your career to the next level? Lead a talented team of technicians as a Service Manager at RDO Equipment Co. In this position you’ll manage workorders, oversee scheduling, build customer relationships and create a supportive, productive shop environment. Join the team today and build a career you’re proud of.

What's in it For You:

• $75,000-$100,000 / year
• A comprehensive benefits package that supports your well-being. For more details and to view these offerings, visit RDO's benefits page.

Why RDO?

When you join RDO Equipment Co., you’ll become part of an industry-leading team providing a world-class experience for customers who do vital work. We deal in iron from the world’s leading equipment and technology manufacturers, but we’re a people business first. RDO has grown from humble roots, guided by a family’s values, and shaped by the strengths, voices and entrepreneurism of our team members.

The Southwestern U.S. is full of agricultural farms and fields. Join this community of vital producers when you join the RDO Equipment Co. Yuma team. In Yuma, a premier store within our Southwest Agriculture division, you'll work with machinery and parts produced by manufacturers like John Deere and Wirtgen. The farmers and customers in this area produce an array of crops and work on complex projects. RDO's support and expertise in Yuma keep them efficient and successful year-round. Ready to make your mark?

What You Will Do:

• Managing Work Orders: Staying on top of work orders is key. This means opening and closing orders, keeping track of progress and making sure everything runs smoothly with internal systems.
• Scheduling and Workflow Management: It's all about assigning the right techs to the right jobs at the right time. You'll be juggling schedules, managing workflows, and making sure everyone knows where they need to be.
• Deliver top-notch service to customers: Communicate clearly, respectfully and in a timely manner with customers during the repair process.
• Communication: Whether you're connecting with the team or keeping customers in the loop, your main priority is to keep everything running smoothly and ensure everyone is aligned.
• Team Management and Development: Leading a team of techs means motivating them, supporting their growth, and handling any issues that come up. It's all about building a strong, talented crew.
• Customer Service and Relationship Building: Happy customers are the best customers. You'll be making sure they're satisfied, building strong relationships, and delivering a world class experience every time.
• Leadership Abilities: Ready to step into a leadership role with a desire to learn and grow.
• Customer Service Skills: You’re passionate about delivering top-notch customer experiences.
• Tech-Savvy: You’re confident using computers and quick to learn new systems.
• Experience: Familiarity with our industry is a plus, but not required — we’ll support your learning.
• Communication: You express yourself clearly, both in writing and in conversation
• Pace: You thrive in a fast-moving environment where priorities can shift, and no two days are the same.
• Valid Work Authorization: Candidates must have valid work authorization and be able to work in the U.S. without company sponsorship.

Why You'll Love it Here:

• Dynamic workload: Every day is a new challenge as we partner with customers in the region.
• Dedicated team: The team in Yuma is obsessed with creating value for customers and each other, expect support in this high-performing store.
• Tight-knit team: Team building is common here. Attending events, cooking out and getting together outside of work happens regularly.
• Community involvement: We love to volunteer our time to help in the community at non-profits like the Food Bank.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.