Service Manager

RDO Equipment Co.; Yuma (AZ); On-site; USD 75,000 - 100,000; Full time

Benefits offered by this job

Bonus potential 24%

Comprehensive benefits package

Job summary

RDO Equipment Co. in Yuma, AZ is seeking a Service Manager to lead a talented team of technicians, manage work orders, oversee scheduling, and build a productive shop environment.

You will deliver top-tier service to customers, develop the team, and strengthen relationships with clients while ensuring efficient operations in our Southwest Agriculture division, serving John Deere and other manufacturers.

Qualifications

• Proven leadership experience overseeing a team of technicians.
• Strong customer service mindset and relationship-building skills.
• Comfort with computer systems and new software.
• Must have valid work authorization to work in the U.S.

Responsibilities

• Manage work orders from opening to closing in internal systems.
• Schedule and assign technicians to optimize workflow.
• Deliver excellent service to customers during repair processes.
• Communicate clearly with team and customers to keep everyone aligned.
• Lead and develop the field tech team, addressing issues as they arise.
• Build strong customer relationships and ensure a world-class experience.
• Refer to full job description for complete duties.

Skills

Leadership Abilities

Customer Service Skills

Tech-Savvy

Communication

Pace

Valid Work Authorization

Job description

Ready to take your career to the next level? Lead a talented team of technicians as a Service Manager at RDO Equipment Co. In this position you’ll manage workorders, oversee scheduling, build customer relationships and create a supportive, productive shop environment. Join the team today and build a career you’re proud of.

What's In It For You

• $75,000-$100,000 / year
• 24% bonus potential
• A comprehensive benefits package that supports your well-being. For more details and to view these offerings, visit RDO's benefits page.
• A company that lives by its core values: they're not just words on a wall, they're how we work, grow and lead. Learn more about our core values.

Why RDO?

When you join RDO Equipment Co., you’ll become part of an industry-leading team providing a world-class experience for customers who do vital work. We deal in iron from the world’s leading equipment and technology manufacturers, but we’re a people business first. RDO has grown from humble roots, guided by a family’s values, and shaped by the strengths, voices and entrepreneurism of our team members.

The Southwestern U.S. is full of agricultural farms and fields. Join this community of vital producers when you join the RDO Equipment Co. Yuma team. In Yuma, a premier store within our Southwest Agriculture division, you'll work with machinery and parts produced by manufacturers like John Deere and Wirtgen. The farmers and customers in this area produce an array of crops and work on complex projects. RDO's support and expertise in Yuma keep them efficient and successful year-round. Ready to make your mark?

What You Will Do

• Managing Work Orders: Staying on top of work orders is key. This means opening and closing orders, keeping track of progress and making sure everything runs smoothly with internal systems.
• Scheduling and Workflow Management: It's all about assigning the right techs to the right jobs at the right time. You'll be juggling schedules, managing workflows, and making sure everyone knows where they need to be.
• Deliver top-notch service to customers: Communicate clearly, respectfully and in a timely manner with customers during the repair process.
• Communication: Whether you're connecting with the team or keeping customers in the loop, your main priority is to keep everything running smoothly and ensure everyone is aligned.
• Team Management and Development: Leading a team of techs means motivating them, supporting their growth, and handling any issues that come up. It's all about building a strong, talented crew.
• Customer Service and Relationship Building: Happy customers are the best customers. You'll be making sure they're satisfied, building strong relationships, and delivering a world class experience every time.
• For a complete list of duties and responsibilities, view the full job description here.

What You Will Need

• Leadership Abilities: Ready to step into a leadership role with a desire to learn and grow.
• Customer Service Skills: You’re passionate about delivering top-notch customer experiences.
• Tech-Savvy: You’re confident using computers and quick to learn new systems.
• Experience: Familiarity with our industry is a plus, but not required - we’ll support your learning.
• Communication: You express yourself clearly, both in writing and in conversation
• Pace: You thrive in a fast-moving environment where priorities can shift, and no two days are the same.
• Valid Work Authorization: Candidates must have valid work authorization and be able to work in the U.S. without company sponsorship.

Why You’ll Love It Here

• Dynamic workload: Every day is a new challenge as we partner with customers in the region.
• Dedicated team: The team in Yuma is obsessed with creating value for customers and each other, expect support in this high-performing store.
• Tight-knit team: Team building is common here. Attending events, cooking out and getting together outside of work happens regularly.
• Community involvement: We love to volunteer our time to help in the community at non-profits like the Food Bank.