Service Manager: Lead Team Performance & Customer Care

Cintas; San Francisco (CA); On-site; USD 83,000 - 110,000; Full time

Benefits offered by this job

Competitive Pay

401(k) + ESOP

Life & Disability Insurance

PTO & Holidays

Training & Advancement

Job summary

Cintas Corporation is seeking a Service Manager to directly lead our customer-facing Service team in San Francisco. You will hire, coach, and evaluate staff, drive safety, and resolve complex customer issues while maintaining high service levels.

You will oversee sales-related activities, monitor budgets, and ensure alignment with inventory, payroll, and profitability goals. The role requires hands-on support, occasional site visits, and driving a company vehicle to customer locations.

Qualifications

• Valid driver''s license is required.
• High School Diploma/GED; Bachelor's Degree or equivalent work experience preferred.

Responsibilities

• Hire, coach, and manage staff performance; lead a customer-facing service team.
• Foster a safe working environment and resolve customer issues to maintain high satisfaction.
• Train the team on effective sales techniques and goodwill at customer sites.
• Manage sales, profit, inventory, and payroll goals; oversee budgets and operational issues.
• Provide hands-on support to direct reports including site visits and customer interactions.
• Drive a company vehicle to customer locations and assist with pick-up/delivery when needed.

Skills

Driver's license

Education

High School Diploma/GED

Bachelor's Degree or equivalent work experience

Job description

Cintas Corporation is seeking a Service Manager to directly lead our customer-facing Service team in San Francisco. You will hire, coach, and evaluate staff, drive safety, and resolve complex customer issues while maintaining high service levels.

You will oversee sales-related activities, monitor budgets, and ensure alignment with inventory, payroll, and profitability goals. The role requires hands-on support, occasional site visits, and driving a company vehicle to customer locations.