Service Manager: Lead Maintenance, Teams & P&L

RiseMe; Allentown (Lehigh County); On-site; USD 80,000 - 110,000; Full time

Benefits offered by this job

Health insurance

Paid Parental Leave

Career Development

Job summary

United Rentals is seeking a Service Manager in Allentown to lead a major maintenance operation, hiring and coaching a team of Service Technicians, and drive efficiency and customer satisfaction through strong leadership and maintenance expertise.

You will collaborate with the Branch Manager to build a profitable location, oversee R&M, P&L, budgeting, safety culture, and continuous improvement of metrics while ensuring top-notch service delivery and reliable equipment availability.

Qualifications

• High School diploma required; trade-school degree a plus; bachelor’s degree preferred
• Valid driver’s license with acceptable driving record
• Extensive Equipment Fleet Maintenance and leadership experience
• 5 years’ service and maintenance experience and a minimum of 3 years supervisory experience
• Strong motivational and leadership skills
• Excellent customer service skills
• Strong knowledge of maintenance accounting and P&L
• Basic computer skills (Excel)

Responsibilities

• Motivate, coach and train technicians to exceed time & quality standards and comply with standard repair and maintenance processes
• Staff location adequately based on skills and workload
• Responsible for R&M, P&L and associated costs/budget
• Lead, plan, measure and continuous improvement of all service and maintenance performance metrics
• Oversee parts department activities, to ensure optimal customer service, technician/shops/OEC productivity and cost control
• Evaluate performance and promotability of team members. Identify and provide necessary skills training and regular coaching
• Promote a culture of safety and discipline through leadership, exemplary personal compliance, accountability and communication
• Other duties assigned as needed

Skills

Leadership

Customer service

P&L management

Maintenance knowledge

Excel

Communication

Education

High School diploma

Trade-school degree

Bachelor’s degree

Job description

United Rentals is seeking a Service Manager in Allentown to lead a major maintenance operation, hiring and coaching a team of Service Technicians, and drive efficiency and customer satisfaction through strong leadership and maintenance expertise.

You will collaborate with the Branch Manager to build a profitable location, oversee R&M, P&L, budgeting, safety culture, and continuous improvement of metrics while ensuring top-notch service delivery and reliable equipment availability.