Service Manager: Lead Maintenance & Team Performance

North American Transportation Management Institute; Corpus Christi, Northern (TX, KY); Hybrid; USD 70,000 - 120,000; Full time

Benefits offered by this job

Paid Parental Leave

United Compassion Fund

Employee Discounts

Career Development & Promotions

Vacation Buy Up (US)

Early Wage Access (US Hourly)

Paid Sick Leave

Inclusive culture

Job summary

United Rentals is seeking a Service Manager to lead a major maintenance operation, hire and motivate a skilled team of Service Technicians, and partner with the Branch Manager to drive profitability through strong leadership, service quality and maintenance expertise.

You will oversee maintenance, manage costs, and continuously improve performance metrics while ensuring safety and customer satisfaction across the location.

Qualifications

• High School diploma required; trade-school degree a plus; bachelor’s degree preferred.
• Valid driver’s license with acceptable driving record.
• Extensive Equipment Fleet Maintenance and leadership experience.
• 5 years' service and maintenance experience and a minimum of 3 years supervisory experience.
• Strong motivational and leadership skills.
• Excellent customer service skills.
• Strong knowledge of maintenance accounting and P&L.
• Basic computer skills (Excel).

Responsibilities

• Motivate, coach and train technicians to exceed time & quality standards and comply with standard repair and maintenance processes
• Staff location adequately based on skills and workload
• Responsible for R&M, P&L and associated costs/budget
• Lead, plan, measure and continuous improvement of all service and maintenance performance metrics
• Oversee parts department activities, to ensure optimal customer service, technician/shops/OEC productivity and cost control
• Evaluate performance and promotability of team members. Identify and provide necessary skills training and regular coaching
• Promote a culture of safety and discipline through leadership, exemplary personal compliance, accountability and communication
• Other duties assigned as needed

Skills

Leadership

Customer service

P&L knowledge

Fleet maintenance know‑how

Excel

Education

High School diploma

Trade-school degree

Bachelor’s degree preferred

Tools

Excel

Job description

United Rentals is seeking a Service Manager to lead a major maintenance operation, hire and motivate a skilled team of Service Technicians, and partner with the Branch Manager to drive profitability through strong leadership, service quality and maintenance expertise.

You will oversee maintenance, manage costs, and continuously improve performance metrics while ensuring safety and customer satisfaction across the location.