Service Manager: Lead Technicians & Maintenance Excellence

North American Transportation Management Institute; Braintree, Northern (MA, KY); Hybrid; USD 81,000 - 121,000; Full time

Benefits offered by this job

Paid Parental Leave

Employee Discount Program

Career Development & Promotion

Additional Vacation Buy Up Program

Early Wage Access

Paid Sick Leave

Job summary

United Rentals, Inc. is seeking a Service Manager to lead a major maintenance enterprise and motivate a team of Service Technicians. You will drive efficiency and customer satisfaction by ensuring equipment is properly maintained and repaired, and work closely with the Branch Manager to build a profitable location.

You will oversee R&M, P&L and cost control, lead performance metrics, manage parts activities, and promote a culture of safety and discipline through leadership and accountability.

Qualifications

• High School diploma required; trade-school degree a plus; bachelor's degree preferred.
• Extensive Fleet Maintenance and leadership experience.
• 5 years' service and maintenance experience and a minimum of 3 years supervisory experience.

Responsibilities

• Motivate, coach and train technicians to exceed time & quality standards and comply with standard repair and maintenance processes.
• Staff location adequately based on skills and workload.
• Responsible for R&M, P&L and associated costs/budget.
• Lead, plan, measure and continuous improvement of all service and maintenance performance metrics.
• Oversee parts department activities, to ensure optimal customer service, technician/shops/OEC productivity and cost control.
• Evaluate performance and promotability of team members. Identify and provide necessary skills training and regular coaching.
• Promote a culture of safety and discipline through leadership, exemplary personal compliance, accountability and communication.
• Other duties assigned as needed.

Skills

Leadership

Customer Service

Maintenance knowledge

P&L understanding

Excel

Education

High School diploma

Trade-school degree a plus

Bachelor's degree preferred

Tools

Excel

Job description

United Rentals, Inc. is seeking a Service Manager to lead a major maintenance enterprise and motivate a team of Service Technicians. You will drive efficiency and customer satisfaction by ensuring equipment is properly maintained and repaired, and work closely with the Branch Manager to build a profitable location.

You will oversee R&M, P&L and cost control, lead performance metrics, manage parts activities, and promote a culture of safety and discipline through leadership and accountability.