Senior Service & Maintenance Manager

North American Transportation Management Institute; El Paso (TX); On-site; USD 85,000 - 120,000; Full time

Benefits offered by this job

Parental Leave

Employee Discount Program

Career Development & Promotions

Paid Sick Leave

Job summary

United Rentals is seeking a Service Manager to lead a major maintenance operation and build a high-performing team of Service Technicians. You will work with the Branch Manager to drive efficiency, customer satisfaction, and profitable location performance.

You’ll oversee maintenance planning, parts, and service metrics while coaching staff and maintaining safety standards. This role rewards leadership and hands-on maintenance expertise with opportunities for growth.

Qualifications

• High School diploma required; trade-school degree a plus; bachelor's degree preferred.
• Valid driver's license with acceptable driving record.
• Extensive Equipment Fleet Maintenance and leadership experience.
• 5 years' service and maintenance experience and a minimum of 3 years supervisory experience.
• Strong motivational and leadership skills.
• Excellent customer service skills.
• Strong knowledge of maintenance accounting and P&L.
• Basic computer skills (Excel).

Responsibilities

• Motivate, coach and train technicians to exceed time & quality standards and comply with standard repair and maintenance processes.
• Staff location adequately based on skills and workload.
• Responsible for R&M, P&L and associated costs/budget.
• Lead, plan, measure and continuous improvement of all service and maintenance performance metrics.
• Oversee parts department activities, to ensure optimal customer service, technician/shops/OEC productivity and cost control.
• Evaluate performance and promotability of team members. Identify and provide necessary skills training and regular coaching.
• Promote a culture of safety and discipline through leadership, exemplary personal compliance, accountability and communication.
• Other duties assigned as needed.

Skills

Leadership

Customer service

P&L management

Maintenance knowledge

Excel

Education

High School diploma

Trade-school degree

Bachelor's degree

Tools

Excel

Job description

United Rentals is seeking a Service Manager to lead a major maintenance operation and build a high-performing team of Service Technicians. You will work with the Branch Manager to drive efficiency, customer satisfaction, and profitable location performance.

You’ll oversee maintenance planning, parts, and service metrics while coaching staff and maintaining safety standards. This role rewards leadership and hands-on maintenance expertise with opportunities for growth.