Service Manager: Lead & Develop Lawn Care Team

TRUGREEN; Louisville (KY); On-site; USD 52,000 - 87,000; Full time

Benefits offered by this job

Medical/Dental/Vision insurance

401(k) with company match

Job summary

TruGreen is seeking a high-impact supervisor to lead a team of lawn care specialists, coaching and developing staff to exceed customer expectations. The role requires supervising recruitment, training, and performance management to ensure service quality and customer retention across the Louisville market.

The incumbent will also drive sales planning, coordinate schedules, and collaborate with managers to reduce cancellations, while upholding safety and company policies.

Qualifications

• Associate’s degree in a business-related discipline and two (2) or more years of related experience in lawn/horticulture/agronomy/lawn care services required, or an equivalent combination of education and experience.
• 2+ years of supervisory management experience required.
• Bachelor’s degree and sales experience preferred.

Responsibilities

• Evaluates the quality of service provided to customers and develops procedures to minimize customer complaints.
• Coaches and develops lawn specialists and trainees.
• Recruits, interviews and selects personnel needed to Staff the service function.
• Evaluates performance, makes salary recommendations, and administers disciplinary actions consistent with company policy.
• Plans and conducts new hire and on-going training for service personnel in customer service skills, technical skills, safety policies, and procedures.
• Supervises a team of technicians to ensure service (production and sales) goals are met.
• Maintains Department of Transportation Pre/Post Trip Inspection and Drive Qualification files.

Skills

Verbal communication

Written communication

Leadership

Time management

Sales planning

Business process analysis

Microsoft Office

Education

Associate degree in business

Bachelor’s degree

Job description

TruGreen is seeking a high-impact supervisor to lead a team of lawn care specialists, coaching and developing staff to exceed customer expectations. The role requires supervising recruitment, training, and performance management to ensure service quality and customer retention across the Louisville market.

The incumbent will also drive sales planning, coordinate schedules, and collaborate with managers to reduce cancellations, while upholding safety and company policies.