Field Service Manager: Lawn Care & Team Development

TRUGREEN; Sterling (VA); On-site; USD 60,000 - 101,000; Full time

Benefits offered by this job

Medical/Dental/Vision insurance

Company-matching 401(k)

Job summary

TruGreen is seeking a Service & Training Manager in Sterling, VA to recruit, coach, and supervise a team of lawn care specialists. You will drive customer satisfaction, reduce cancellations, and plan ongoing training across service personnel.

The role requires an Associate’s degree plus 2+ years of supervisory experience, travel, and a valid driver’s license. You’ll lead performance evaluations and ensure adherence to safety and company policies.

Qualifications

• Associate’s degree in a business-related discipline and two (2) or more years of related experience in lawn/horticulture/agronomy/lawn care services required, or an equivalent combination of education and experience.
• 2+ years of supervisory management experience required.
• Bachelor’s degree and sales experience preferred.

Responsibilities

• Evaluates the quality of service provided to customers and develops procedures to minimize customer complaints.
• Coaches and develops lawn specialists and trainees.
• Recruits, interviews and selects personnel needed to staff the service function.
• Plans and conducts new hire and ongoing training for service personnel in customer service skills, technical skills, safety policies, and procedures.
• Supervises a team of technicians to ensure service and sales goals are met.
• Maintains positive morale among personnel and promotes teamwork.

Skills

Leadership

Communication

Time management

Business process analysis

MS Office

Education

Associate’s degree in business-related discipline

2+ years of supervisory management experience

Bachelor’s degree with sales experience preferred

Tools

MS Office

Job description

TruGreen is seeking a Service & Training Manager in Sterling, VA to recruit, coach, and supervise a team of lawn care specialists. You will drive customer satisfaction, reduce cancellations, and plan ongoing training across service personnel.

The role requires an Associate’s degree plus 2+ years of supervisory experience, travel, and a valid driver’s license. You’ll lead performance evaluations and ensure adherence to safety and company policies.