Customer Service Team Lead — Coaching & Escalations

TruGreen Limited Partnership; Missouri; On-site; USD 43,528 - 72,546; Full time

Benefits offered by this job

Medical/Dental/Vision insurance

Company-matching 401(k)

Job summary

TruGreen Limited Partnership is seeking a Supervisor for their customer service team located in Missouri. The successful candidate will manage a team of associates, ensure policies are followed, and resolve customer escalations effectively.

The position requires an associate's degree, a minimum of 3 years of customer service experience, and supervisory skills. Benefits include medical, dental, vision insurance, and a 401(k) program.

Qualifications

• Strong knowledge of customer service practices.
• Ability to manage a team and conduct training.
• Proven experience in handling escalated customer issues.

Responsibilities

• Supervise and monitor associates’ activities.
• Ensure adherence to company policies and call standards.
• Provide coaching and performance evaluations.
• Handle escalated customer complaints.

Skills

Customer service practices

Supervisory management

Coaching and performance management

Communication skills

Business process analysis

Attention to detail

Microsoft Office skills

Education

Associate’s degree

3+ years of customer service or related experience

1-2 years of supervisory or management experience

Job description

TruGreen Limited Partnership is seeking a Supervisor for their customer service team located in Missouri. The successful candidate will manage a team of associates, ensure policies are followed, and resolve customer escalations effectively.

The position requires an associate's degree, a minimum of 3 years of customer service experience, and supervisory skills. Benefits include medical, dental, vision insurance, and a 401(k) program.